Desktop Engineer - Singapore - PERCEPT SOLUTIONS PTE. LTD.

PERCEPT SOLUTIONS PTE. LTD. Singapore

1 day ago

Description

Roles & Responsibilities

Scope of Work:

Handle computer hardware and software incident and request
Follows established guidelines for processing or escalating an incident and request
Provides technical advice and support on the use of computer hardware and software
Responsible for the installation of computer hardware and peripheral components such as monitors, keyboard, printers and scanners on user's premises
Investigate and research solutions for PC hardware and software problems
Require tearing down, setup and configure hardware like table touch, Stand PC, rolling printers.
Participate on Desk Side related project
Adhere to attendance guidelines of the job and to departmental and company policies
Any other tasks or works as and when requested & assigned by the Company

Key Qualifications/Requirements:

Diploma in Information Technology or equivalent in relevant discipline
Minimum 1 year experience in PC, hardware, and software support
Able to work in 24 X 7 shift rotation
Experience in troubleshooting and managing Win7, MS Office, MS Outlook, MS Active Directory, Mac OS, VDI client, VPN client, Smart phone iOS /
Android, basic networking, POS, scanner, printer, and other attached peripherals.
Ability to perform PC hardware and software troubleshooting with experience in the use of diagnostic programs and tools
Experience in Incident and Request Management system
Experience in ITIL operating environment is a plus
Ability to manage projects and provide status updates on weekly/ monthly basis

To apply please click the Apply button or send us your updated profile to -

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ to stay up to date on our upcoming roles and events.

Tell employers what skills you have

Outlook
Mac
iOS
Troubleshooting
Hardware
Active Directory
Information Technology
Computer Hardware
MS Office
Networking
ITIL
VDI
VPN

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