- Collaborate with BB country teams to develop and detail the design (end state vision) of BB CRM platform including relevant integrations
- Develop the implementation roadmap for BB CRM with help of CRM product owners, secure alignment and budgets with senior management
- Be the front face of BB CRM squads for BB business to drive agreed Objectives and Key Results (OKRs)
- Benchmark Standard Chartered competitively against the best platforms and tools, identify key trends and incorporate into SC's plans
- Able to work in Enterprise agile environment and guide the POs and Squad to define and deliver business value from sales automation program
- Work with cross functional Group, regional and country teams to identify use cases to be implemented on platform. Execute those use cases with help of Agile Squad.
- Creating and maintaining a prioritised Product Backlog, ensuring it is visible, transparent and clear
- Representing the stakeholders, and has the mandate to prioritise scope (functions/features) on behalf of the business
- Clearly communicating priorities, objectives/goals, mission and acceptance criteria to the Agile Delivery Team
- Work with Vendor, Professional services consultant and cross functional teams in SC (such as Group Digital, Segments, Country Digital, Distribution, Group ITO) to design, implement capability
- Validate deliveries through success metrics, after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required
- Nurture a network of country champions for effective embedment of the CRM platform in frontline operating rhythm. Share best practices across country teams.
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the BB CRM implementation to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
- Global Head of Business Banking
- Global Product / Segments Heads – Business Banking
- Country Heads of Business Banking
- Group/Regional/Country Digital Banking
- Technology
- Compliance, Operational Risk, CFCC (Conduct, Financial Crime & Compliance), Credit Risk, Supply Chain Management, Global Infrastructure Services
- Embed Here for Good and the Group's brand and values in the business
- Perform other responsibilities assigned under Group, Region, Country, Business or Functional policies and procedures
- Work effectively across SCB, using values behaviours to drive overall business growth
- Experience with sales transformation for BB.
- Understanding of BB distribution and sales methodologies is preferred so that individual appreciates ground realities.
- Industry Knowledge: Understand "day in the work life of a Banker" to drive efficiency and effectiveness, so sales teams are focused on helping BB clients achieve their goals
- Experience in Microsoft Dynamics or other enterprise CRMs is preferred though not mandatory
- Bachelors / Master's degree holder.
- 10+ years in business banking preferably with distribution side for large bank.
- Strong communication, interpersonal and stakeholder management skills
- Good knowledge of Confluence and JIRA to conduct above activities in enterprise agile environment
- Highly effective in a large virtual cross functional team aligning to/and multiple business and IT partners across different markets
- Agile Product Management
- SME Banking – Sales Methodologies
- Data & Analytics
- Customer Relationship Management / Sales Enablement Tools
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Product Owner - Singapur, Singapore - Standard Chartered Bank
Description
RESPONSIBILITIES
Strategy
Processes / Execution & Project Management
People & Talent
Regulatory & Business Conduct
Key Stakeholders
Other Responsibilities
Our Ideal Candidate
Role Specific Technical Competencies
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