Jobs

    Senior Officer, Credit Associate, Group Credit - Singapur, Singapore - United Overseas Bank

    United Overseas Bank
    United Overseas Bank Singapur, Singapore

    12 hours ago

    Default job background
    Full time
    Description

    Senior Officer, Credit Associate, Group Credit (Retail)

    Posting Date: 05-May-2023 Location:

    Singapore (City Area), Singapore,

    Company: United Overseas Bank Ltd

    About UOB

    United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

    Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

    About the Department

    The Credit and Risk Management function is comprised of three teams: Risk Management, Credit and Special Asset Management. We manage the risks arising from the Group's business activities within the risk appetite established by the Board. This involves identifying and evaluating the risks, developing effective risk governance and strategies as well as providing independent assessment of the overall risk profile.

    Job Responsibilities

  • Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure)
  • Negotiate with customer on repayment if they are unable to fulfill payment obligation
  • Attending to customer's account enquiries and rendering prompt services on their request
  • Follow up with customer via various communication tools (E.g telephone, sms, letters etc)
  • Update conversation with customer in collection system
  • Working together with supervisors in solving irregular cases
  • Job Requirements

    Making calls in the range of 200 to 250 daily
    Meeting and exceeding KPI set by management
    Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)

    Attributes/Personality Traits Required:

  • Customer Focus
  • Good Team Player & Result Driven
  • Has integrity in her/his area of work
  • Independent, Responsible & Committed
  • Able to multi task and work on demand
  • Skills/Technical Ability Required:

  • Knowledge in Microsoft Words, Excel & Powerpoint
  • Good Interpersonal and Communication Skills
  • Good Analytical Skills
  • Good Negotiation Skills
  • Good Writing Skills


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