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Administrative Executive

    Administrative Executive - Singapore - CREDIT COUNSELLING SINGAPORE

    CREDIT COUNSELLING SINGAPORE
    CREDIT COUNSELLING SINGAPORE Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities

    Responsibilities

    • Answer phone calls and provide accurate and informative advice to help seekers so that they can make an informed decision
    • Assist help seeker to register for Info Talk (physical or webinar), key info on physical Info talk attendees into excel spreadsheet & shred hard copies after input.
    • Attend to walk in help seeker who needs assistance in completing the counselling request form or applying for documents online.
    • Contact and follow up on help seekers for missing documents, data entry of client's data into DMS, scan documents into DMS. Assist in scheduling appointments for Financial Counsellor and contractors according to guidelines.
    • Prepare documents for and attend to client who comes for counselling.
    • Prepare the attendance list and supporting documents for talks and workshops session.
    • Escalate exceptional situations to supervisor's attention. Identify areas of concern and make suggestions for work improvement to Management.
    • Maintain professional and cooperative working relationships with fellow colleagues (Inter and intra departments)
    • Comply to SOP, workflow, organisational & regulators' policies and practices
    • Adhere to CCS DPA policies including the execution of the PDPA's SOP to ensure clients info is kept confidential. File documents and shred them when the retention period is due.
    • Any other assignment by management
    Tell employers what skills you have

    Excellent Communication Skills
    Microsoft PowerPoint
    Microsoft Office
    Microsoft Excel
    Positive Team Player
    Data Entry
    Administrative Support
    Customer Service
    Scheduling
    Able To Work Independently


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