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Research Operations Associate Manager - Singapore - Insights Table Pte. Ltd.
Description
Job Scope
This market research operation role entails three key fundamental areas:
Project Management
Be a dedicated project manager to large-scale operation(s) - some projects may span across 365 days, 24/7 hours. Hence project management, mitigation and escalation need to be prompt and timely.
Establish and maintain project plans, standard operating procedure (SOPs) and fieldwork schedules, including timelines and milestones diligently.
Provide regular updates on the progress of the project to leadership and broader team.
Manage project within budgeted cost and time, including the resources required.
Identify areas for process improvement and implement changes as necessary to improve efficiency and effectiveness.
Work with cross-functional teams, including research analysts, programmer, and data science team to ensure successful completion of research projects.
Fieldwork Operations
Oversee and manage a large pool of supervisors and interviewers - including recruitment and training to ensure that the team is knowledgeable about the project requirements and execute their tasks smoothly.
Plan and assign surveyors for fieldwork across various shifts and locations.
Facilitate, support and delegate work to the fieldwork supervisors to ensure smooth operations on the ground.
Building strong rapport with the supervisors and interviewers.
Perform quarterly evaluations of the supervisors and interviewers, ensuring the quality of data collection.
Conduct quality control checks on data regularly to ensure accuracy and reliability.
Conduct back-checks and address errors and logic checks in questionnaires.
Vendor Management
Management of the external vendors in terms of milestones and timelines.
Coordination with external vendors such as panel partners to ensure that all research projects meet the required quality standards.
Job requirements and expectations
Minimum qualification of degree in any fields
Minimum 4 years of experience in market research operations or a related field
Strong attention to detail and the ability to manage multiple projects simultaneously.
Knowledgeable about research methodologies and able to propose relevant methods to achieve objectives as well as ensure representation.
Possesses great soft skills and personality - approachable, candid, go-getting and collaborative.
Strong communication skills and the ability to work effectively with cross-functional teams, external vendors, and surveyors.
Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
Strong problem-solving skills to help mitigate problems and issues in field.
Challenges the status quo and always looking for ways to improve productivity and efficiencies.
Ability to also manage client communications is advantageous.
About us
Welcome to the Insights Table. We are a market research agency that see ourselves being able to do better for the industry. On our table, we are proud of our drive, conviction, and authenticity to deliver best-in-class insights and value to our clients. We strive to create a work environment that excites and motivates our people on the table. An environment where individuals can be excited about starting their day, with a purpose, every day.
This is a table where insights are uncovered, curiosity leads to answers, important agenda are discussed, and informed decisions are made. Above all, everyone on the table enjoys coming together.
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