- Accomplish Day to Day Operations
- Collect daily amenities, such as fruits, floral arrangement, and turndown amenities in bulk and deploy the amenities to the designated locations for butler's action.
- Maintain the cleanliness and tidiness of all Butler Floor Pantries, Storerooms and Janitor's Closet.
- Receive stock and replenish the stock in the respective storerooms.
- Prepare butler trolley, napkin, utensil for butlers to elevate operational efficiency.
- Assist to clear and return old fruits, floral arrangement and IRD amenities.
- Up to date of the local and online F&B offerings and perform outside food/miscellaneous purchase as requested by guests/casino hosts.
- Adapt to changes and ensure adherence to organizational operating procedures and service standards.
- Collaborate closely with all internal team and relevant departments to ensure seamless guest experience.
- Perform any other non-guest facing ad-hoc tasks as assigned by Butler Supervisor, Assistant Manager & Manager.
- Perform Service and Operational Excellence
- Always deliver exceptional customer service to internal and external customers.
- Complete tasks with accuracy and efficiency.
- Recommend new ideas to enhance the process flow and guest experience.
- Maintain a harmonious work relationship with relevant stakeholders.
- Apply Operational Risks
- Follow Marina Bay Sands Workplace Safety and Health Policy practices.
- To comply with all MBS policies and guidelines.
- Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
- Observe activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
- Respond to emergency situations.
- Participate Employee Engagement
- Practice well-mannered behavior and groom oneself according to company standards.
- Embrace the OneMBS culture.
- Self – motivation for continuous learning and development.
- Involve in Documentation, Financial and report management
- Attend scheduled departmental meetings as required.
- Carry out administrative duties.
- Contribute ideas in support of the company vision, mission, value, and guiding principles.
- Active involvement in Sands Care and sustainability programs.
- Perform any other duties and responsibilities as and when assigned by Management.
- Minimum GCE O Level.
- No prior experience is required.
- Be ready to work on weekend, public holiday, and every shift.
- Mature, meticulous, resourceful, organized, and able to work independently.
- A team player and takes initiative to assist other Team Members when required.
- Have impeccable follow-through; and "Can Do" attitude and mindset.
- Be ready to work every day and every shift.
- Good guest relation and problem-solving skills.
- Good planning and execution skills.
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Butler Assistant, Butler Service - Singapur, Singapore - Marina Bay Sands
Description
Job Responsibilities
JOB REQUIREMENTS
Education
Required Experience
Competencies
You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.
