- Assist in performing VIP Guest meet and greet, escort guest within premises and farewell process according to the service standards.
- Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings.
- Adapt to changes and ensure adherence to organizational operating procedures and service standards.
- Collaborate closely with all internal team and relevant departments to ensure seamless guest experience.
- Perform Butler personalized service by remembering guest preferences, anticipating guest needs, respond promptly, according to service standards and always ensure guest satisfaction.
- Responsible of cleanliness and orderliness of butler suites, ensure with complete suites set-up, daily amenity arrangements, equipment are in good working condition.
- Assist in-room dining service.
- Respond to guest requests and answer queries; able to do quick research if an answer is not readily available, liaise with other relevant departments and act professionally according to service standards.
- Attend to laundry, dry cleaning, ironing, mending, and shoe polishing as needed.
- Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries, and packages.
- Exhibit exceptional customer service at all times to guests and fellow employees.
- Handle guest's negative feedback and challenges efficiently, report to manager for any necessary follow up and documentation.
- Collect and update guest personal information, preferences, practices, and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system.
- Follow Marina Bay Sands Workplace Safety and Health Policy practices.
- To comply with all MBS policies and guidelines.
- Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
- Observe activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
- Respond to emergency situations
- Practice well-mannered and always groomed as per company standard
- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
- Self -Motivate for continuous learning and development
- Attend scheduled departmental meetings as required.
- Contribute ideas in support of the company vision, mission, value, and guiding principles.
- Active involvement in Sands Care and sustainability programs.
- Perform any other duties and responsibilities as and when assigned by Management.
- Applicant must be a full-time matriculated student.
- Internship should contribute to school graduation requirements
- Proficient in the use of Property Management System
- Capable to use Microsoft Office applications and presentation skills
- Having a good command of spoken and written English, and any additional language is an advantage
- Pays attention to details and have strong customer service skills
- Mature, meticulous, resourceful, organized, and able to work independently
- A team player and takes initiative to assist other Team Members when required
- Have impeccable follow-through; and "Can Do" attitude and mindset.
- Be ready to work every day and every shift
- Good guest relation and problem-solving skills
- Good planning and execution skills
- To be able and willing to work on rotating shifts including weekends and public holidays
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Description
Job Responsibilities
Accomplish Day to Day Operations
Perform Service and Operational Excellence
Apply Operational Risks
Participate Employee Engagement
Involve in Documentation, Financial and report management
Job Requirements
Education & Certification
Competencies
You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.
