Jobs

    Operation Associate - Singapore - JUST RECRUIT SINGAPORE PTE. LTD.

    JUST RECRUIT SINGAPORE PTE. LTD.
    Just Recruit Singapore Pte Ltd background
    Description
    Roles & Responsibilities

    Responsibility:


    • Handling the service desk, corresponding and deliver excellent and consistent level of customer service via various touch points i.e. email and phone calls


    • Provide support to internal and external stakeholders, and escalate issues to other teams as appropriate


    • Setting and coordinating meetings with external team and our internal stakeholders


    • Raising and tracking of tickets via internal ticketing system for case escalation


    • Daily managing of the service desk to assign tickets on a timely basis and provide necessary follow-up actions to assist the ticket requestor according to SLA


    • Documenting Standard Operating Procedures


    • Perform User Acceptance Test


    • Assist in incident/crisis management handling


    • Prepare presentation deck on platform statistics (SLA, Tickets volume & etc)

    Send your resume to:
    Email:
    WhatsApp:

    ONG HUI XIN R
    Just Recruit Singapore Pte Ltd EA12C6295

    Tell employers what skills you have

    Microsoft PowerPoint
    Microsoft Office
    Microsoft Excel
    Ticketing
    Administrative Work
    Administration
    Data Entry
    Service Desk
    Team Management
    Administrative Support
    Presentation Skills
    Statistics
    Microsoft Word
    Customer Service
    Teamwork Skills
    Scheduling


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