- Manage end-user services operations and provide technical support for end points devices - MAC OS/PC/notebooks in a large-scale enterprise environment.
- Analyse end user computing conditions to optimise computing performance and interoperability with endpoint security and collaboration software.
- Manage service status, escalations, track major incidents and service issues. Coordinate updates to management and manage communications to users.
- Participate in process transformation and automation initiatives for EUS IT operations to optimise maintenance and other routine tasks.
- Constantly identify processes to improve, streamline, and integrates multiple processes into a single workflow via automation to improve efficiency for EUS
- Participate in EUC projects including implementation of Office 365 Collaboration suite, Windows version upgrades, and virtual desktop environment.
- Proactively engage internal business and other stakeholders to identify opportunities to improve digital workspace and employee experience.
- Manage periodic attestation exercises to ensure the hardware and software in Bank's environment remains current.
- Manage obsolescence of outdated hardware and software.
- Manage service status, escalations, track major incidents and service issues. Coordinate reporting updates to management and communications to end users on service-related matters.
- Bachelor's degree in IT and minimum 1 years' experience in an IT end-user computing and engineering position.
- Strong, diverse technical skills, especially in the areas related to end user computing including desktop, Microsoft Office O365, Video/voice conferencing, Telephony, MDM/Intune, SCCM, application packaging, Windows GPOs.
- Strong Microsoft Excel skills (vlookups, pivot tables, formulas etc.) and analytical skills to be able to solve technical and non-technical day-to-day AP processes
- Possessed programming skills in VB, C#, R Language or python and have working experience in automation scripting.
- Ability to work under pressure and to tight deadlines
- Strong attention to details and highly motivated
- Excellent analytical skill with proven ability to work well in a challenging technical environment, multitask whilst delivering high quality solutions.
- Excellent collaboration and communication abilities
- Possess creativity, ingenuity, and willingness to challenge status quo. A team oriented and team player.
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End User Services
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Global End User Services: Technology User
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OCBC Bank Singapore**Senior End User IT Engineer, End User Services - IT Engineering & Solutions** **-** **(**2300010F**)** · **Responsibilities** · - Development of scripted procedures and automation of day-to-day common executed tasks in End User IT services and endpoint management operations in ...
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Am - Digital Workplace (User Services)
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Am - Digital Workplace (User Services)
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OCBC Bank Singapore**Head of End User Services Engineering and Solutions** **-** **(** **)** · **Responsibilities**: · - Lead the end-user engineering team, manage people strengths, weaknesses, expectations, and workload balance. · - Responsible for overall end-user engineering delivery, end-point ...
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OCBC Bank Singapur, Singapore PermanentEnd User Services Engineer, Group End User Services IZ ) Description · Responsibilities · Manage end-user services operations and provide technical support for PC/notebooks in a large-scale enterprise environment. · Manage Windows and Mac base image builds, patch upd ...
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OCBC Bank Singapur, Singapore PermanentSenior End User IT Engineer, End User Services – IT Engineering & Solutions UI ) Description · Development of scripted procedures and automation of day-to-day common executed tasks in End User IT services and endpoint management operations in a large-scale enterprise envi ...
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Head of End User and Production Services
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SCHRODER INVESTMENT MANAGEMENT (SINGAPORE) LTD. SingaporeRoles & Responsibilities · We are seeking a highly skilled and experienced individual to join our team as the Head of End User and Production Services for the Asia Pacific (APAC) region. In this role, you will be responsible for overseeing IT management and business-facing IT pro ...
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Associate Director, End User Services
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Kpmg Services Pte. Ltd. Singapore Full timeThis role reports directly to the Director, Infrastructure & Operations. · The Associate Director of End User Services leads the team in KPMG Singapore to provide best in class customer experience to our users. He will work with the Helpdesk Manager to deliver modern workspace se ...
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Head of End User and Production Services
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Schroder Investment Management (singapore) Ltd. Singapore Full timeWe are seeking a highly skilled and experienced individual to join our team as the Head of End User and Production Services for the Asia Pacific (APAC) region. In this role, you will be responsible for overseeing IT management and business-facing IT production operations across t ...
Service and Process Automation Engineer, Group End User Services - Singapur, Singapore - OCBC Bank
Description
Service and Process Automation Engineer, Group End User Services JF )Description
Responsibilities
Qualifications
Job Requirements
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