- Development of scripted procedures and automation of day-to-day common executed tasks in End User IT services and endpoint management operations in a large-scale enterprise environment.
- Develop service dashboards to monitor, detect, remediate endpoint health and risk issues, such as NAC posture, patch versions, and related security compliance gaps.
- Analyse usability and security of third-party software, perform security scanning and functional tests to make sure the software is saft to be introduced into the environment.
- Develop solutions that integrate with various platforms/applications via API for managing endpoint security and compliance, risks in onboarding and provisioning endpoints and self-remediation of endpoint issues, etc.
- Participate in EUS projects including Base Release Image upgrades, Office 365 Collaboration suite, endpoint OS optimization, and implementation of virtual desktop environment.
- Develop processes for cloud migration, configure Intune Conditional Access and compliance policies for better endpoint protection.
- Proactively engage internal business and other stakeholders to identify opportunities to improve digital workspace and overall endpoint security posture.
- Address audit findings by refining existing processes and/or endpoint compliance policies.
- Bachelor's degree in IT and minimum 8 years' experience in end user computing and desktop engineering role within a Banking or FI industry.
- Highly skilled in Automated Deployments and Infrastructure as Code using tools like Ansible, SCCB or Puppet. Also, experience in C# .Net Programming, PowerShell scripting, cmmand line integration and invoking REST API using postman.
- Hands-on experience with latest SCCM technology.
- Hands-on experience with Microsoft Intune, Azure Active Directory, Microsoft Defender for Endpoints.
- Experience in developing reporting dashboard for hardware asset management.
- Strong, diverse technical skills, especially in the areas related to end user computing including Windows Office O365, MDM / Intune, SCCM, application packaging, GPOs.
- Added advantage if possessed knowledge in endpoint security, management of group policies and security controls. Experience in implementing and managing end-point security products (Trellix, Microsoft Security suite).
- Knowledge in cyber security, cloud computing, risk management, Windows vulnerabilities and mitigations.
- Excellent communication, interpersonal and presentation skills.
- Excellent analytical and problem-solving skill with proven ability to work well in a technically challenging and multitasking environment.
- Possess creativity, ingenuity, and willingness to challenge status quo.
- A team oriented and team player.
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