Desktop Engineer - Singapur, Singapore - Unison Consulting Pte Ltd

Unison Consulting Pte Ltd Singapur, Singapore

1 day ago

Description

Desktop Engineer

Perform asset onboarding and offboarding of end users
Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
Support all end-user desktop activities such as software upgrades, patching, computer imaging, deploying build images. Resolves issues related to desktop computing, software, and hardware
Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity issues, etc.
Handle end user concerns / tickets / emails covering a range of incidents from hardware failures to software configuration problems, and general queries related to endpoints
Perform Level 2 and above diagnosis / resolution on endpoints devices
Responsible for service requests to be constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary
Liaise with other support teams as required to resolve requests / issues in a timely manner
Perform incident/requests closure, verifying problem resolution with users and documenting resolution procedures
Perform monthly reporting to relevant teams and stakeholders
Participate in tech refresh or transformation activities
Consistently consult direct manager in evaluating requirements and execution
Support all business areas with technical expertise and provide outstanding service to end users
Provide special support for VIP users if necessary
Minimum 5 years' experience in IT
Excellent knowledge to build, deploy, upgrade Windows, Mac, and automatic deployment such as WSUS, Intune, Managed Engine, MDT, Active Directory
Basic network infrastructure skills
Ability to stay calm under pressure and very well organized in advancing tasks assigned
Ability to communicate and supervise 3rd party vendor effectively on asset disposal, delivery, etc
Ability to manage asset inventory very well
Knowledge in ServiceNow, JIRA, Confluence
Strong skills in Microsoft Excel
At minimum, Bachelor's Degree in IT/Computer Engineering or similar
Professional Certification(s): MSCA or CCNA (preferred)
Experience in technology refresh projects
Ability to create and document processes
Immediate availability is preferred

Experience

Education

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