Operations Manager - Singapore - PICO GUARDS PTE LTD

PICO GUARDS PTE LTD Singapore

4 days ago

Description

Roles & Responsibilities

Key Responsibilities:

Lead and manage daily operations and deployment of security personnel to assigned sites.
Take charge of manpower planning for individual sites, including forecasting and scheduling for all permanent and relief security personnel.
Address client inquiries appropriately, respond to complaints, and resolve operational issues as they arise.
Conduct on-the-job training for new hires and periodic refresher courses, such as safety briefings and traffic management control.
Coordinate with both the internal management team and client's management team to ensure customer satisfaction.
Conduct investigations, write incident reports, and carry out regular site visits to ensure security personnel are fulfilling their duties and to gather client feedback.
Attend weekly and monthly meetings with clients to discuss and contribute to performance improvements in the security industry and enhance service quality.
Submit weekly reports.

Requirements:

Experience in Customer Service or uniform groups such as Police, SAF, or SCDF preferred.
Excellent communication and people skills.
Ability to respond to emergencies within 24 hours.
Strong interpersonal skills and a team-oriented approach.
Possession of a valid Class 3 driving license.
Ability to meet tight deadlines and promptly fulfill customer expectations.

Tell employers what skills you have

Forecasting
Leadership
Microsoft Office
Microsoft Excel
Manpower Planning
Interpersonal Skills
Inventory
Police
Project Management
Driving License
Class 3 Driving License
Teamoriented
Traffic Management
Customer Satisfaction
Customer Service
Scheduling

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