- Provide Onsite VIP Support to key appointments holders.
- Manage and ensure Desktop Teams does meet a minimum expectation support standard.
- Train and guiding Desktop Team on their job scope and knowledge transfer
- Manage Team Staff Movement Plan, Duty Roster, and Leave Forecast
- Taking ownership and responsibility of queries, issues and problems assigned to EUC Team members
- Work with vendor support contact to resolve technical issues with the desktop environment or products principle.
- Escalate issues and involve experts or other ITD teams wherever required to resolve issues promptly.
- To identify the needs and requirements of the users and to try to coordinate and comply to meet asset management of client hardware and software.
- Oversee the day-to-day clinic BAU operation supports
- To manage, identify and handle issues that may arise and highlight them to relevant party/teams/management.
- Oversee Project coordination and implementation such as, migration project, Tech Refresh, clinics deployment or setup, and preparing / providing status reports and updates to stakeholders.
- Assisting in Condemning/Decommissioning of Old assets and disposal
- Image Creation and Cloning (Acronis TrueImage) for Tech Refresh and daily BAU operations
- Was trained and learn how to setup an MDT Server (Microsoft Deployment Toolkit)
- Managing Daily IMAC Operations & Project IMAC, leading, scheduling and allocating resources for daily tasks required.
- Perform installation, setup, configuration, diagnostic, migration, upgrading and maintenance of Desktop PC/Laptops, OS, Application, software and related IT peripherals
- Provide support to end-users in troubleshooting and resolving of desktop PC and related IT Products such as Printers
- Performs other duties as assigned.
- Minimum 5 years of desktop support experience
- Able to do network support
- Some project management experience
- Teamleading expereince is a plus
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Desktop Support Team Lead - Singapore - RECRUIT EXPRESS PTE LTD
Description
Roles & ResponsibilitiesRequirements
Interested applicants, please Email, and attention to:
Justin Goh Kheng Zhong
Recruit Express Pte Ltd
EA License No. 99C4599
CEI Registration No. R2196400
We regret that only shortlisted candidates will be contacted.
Tell employers what skills you haveproviding desktop support
Asset Management
Hardware
VIP
Desktop Support
IPS
Project Management
Networking
Project Coordination
Scheduling