Jobs

    IT Support Officer - Singapore - Yoshinoya (s) Pte Ltd

    Yoshinoya (s) Pte Ltd
    Yoshinoya (s) Pte Ltd Singapore

    5 days ago

    Default job background
    Full time
    Description

    Main Core Responsibilities

    To support the restaurant outlets and office users with all IT related matters (POS / SOK, Laptops, printers, and CCTV). Handle POS menu keys creation and revision. Trouble-shoot IT issues and implement technology solutions to enhance business efficiencies. Coordinate with software contractors for maintenance and second level technical support.

    Project Coordination - Work closely with team members to ensure timely execution of ongoing projects.

    Data Entry and System Maintenance - Responsible for data entry work related to various e menu systems. Manage delivery platform settings and maintenance.

    Emergency Support - Standby for emergencies and critical support requests after regular work hours.

    Process Improvement - Propose recommendations to management for improving efficiency and productivity in outlet operations, ordering systems, HQ, etc

    Company-Wide Technical Support - Provide technical support across the company.

    Additional Duties - Perform any other duties as assigned.

    Intermediate Work (Middle Management Duties)

    New Store Setup - Assist in setting up new store by supervising contractors for POS, E menu, SOK, CCTV, and network setup.

    Inventory Management - Assist in IT inventory management and monitoring data backups.

    Administrative Responsibilities - Assist in IT administrations including paperwork & documentations.

    Vendor Management - Manage relationships with relevant external vendors.

    Requirements

    Strong capability in basic PC & network troubleshooting.

    minimum 3 years' experience of experience with operational management knowledge in the F&B or similar field.

    Senior Executive position available based on experience and qualification

    Diploma or Degree in an IT-related field

    Good problem-solving skills, demonstrating resourcefulness in finding solutions.

    Strong sense of responsibility, self-motivated, and ability to perform in fast-paced environment.

    Service excellence attitude for technical support matters.

    Individual who takes initiatives and can work with minimal supervision.

    Have a service excellence attitude for technical support matters.


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