- Processing guest check-ins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
- To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
- Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
- Answer enquiries about hotel services, in house events, directions, attractions etc
- Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
- Perform night audits during midnight shift and prepare necessary reports
- Handle any loyalty membership "Bonvoy" related enquiries, including adequate management of "Preferred", "Gold" and "Platinum" members
- To always be on time and at work when scheduled, in proper grooming and uniform
- To always remain professional with positive attitude and actions when communicating with guest and associates
- Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
- Any other duties / task as requested by management
- Candidate must possess at least Professional Certificate/NITEC in any field
- Required language(s): English, preferable one other spoken language
- At least 2 year(s) of working experience in a related field
- Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
- Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent
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Front Office Manager - Singapur, Singapore - SSG HOTELS PTE. LTD.
Description
Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:
Maxwell Reserve, Autograph Collection Hotel (Marriott);
Duxton Reserve, Autograph Collection Hotel (Marriott);
The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Garcha Group Benefits:
As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
Job Description & Responsibilities:
Other Requirements
Coaching
Front Office
Leadership
Administration
Compliance
Customer Satisfaction
Customer Service
Decision Making
Hotel Management
Hospitality
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