Jobs

    Head of Operations - Singapore - Papa Palheta Pte Ltd

    Papa Palheta Pte Ltd
    Papa Palheta Pte Ltd Singapore

    4 days ago

    Default job background
    Full time
    Description
    PPP Coffee is expanding and we seeking an experienced Head of Operations to lead and manage our F&B operations.

    In this role, you will be responsible for supporting the business expansion plans through hiring and leading a team of managers to deliver a high level of product and service excellence in accordance with the company's strategic plans.


    Job Descriptions:

    • Lead and manage a team of managers overseeing café/retail operations and bakery production
    • Set up, monitor and/or review operational systems and processes to enhance operational efficiency
    • Ensure all outlets maintain the product quality and service standards
    • Responsible for recruitment of staffing and manpower
    • Conduct training and orientation along with HR support to set up new team members for success
    • Oversee regular maintenance, managing facelifts and/or major renovations
    • Work with key suppliers and partners to ensure purchasing and inventory management is managed to ensure the highest quality and best COGS
    • Respond to customer escalations, and ensure support for the continuous improvement process
    • Provide feedback and offer suggestions for improvements
    • Prepare weekly and monthly reports as required

    Minimum Requirements:

    • 5 years' experience working in a managerial role in a F&B/retail environment overseeing 3 and/or more outlets
    • Bachelor's Degree in preferably business administration, F&B, Hospitality, or related field
    • Fluent in English and one other local language
    • Basic computer literacy including MS Word and Excel
    • Action oriented; committed and reliable; strong attention to detail
    • Takes initiative to solve issues or offer alternativesYou must have the passion with service and is knowledgeable on coffee which is our core of our business. We are seeking a positive individual, a true leader that will lead by example, good teamwork and sociable attitude as we are in the people business.

    Salary Range:
    S$4,000 to S$5,500 monthly

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