Guest Services Associate - Singapore - THOMSON MEDICAL PTE. LTD.

THOMSON MEDICAL PTE. LTD. Singapore

Found in: Talent SG 2A C2 - 5 days ago

Description

Roles & Responsibilities

Responsibility:

Staff is responsible for smooth hospital operations, display consistent excellent service level to patients at all times.

Job Responsibilities:

Smile, maintain eye contact and greet all patients coming and leaving hospital.
Offer direction/assistance to desired location with open palm.
Assist patients with their baggage and/or belongings from the taxi stand or from/to their vehicle during admission/ discharge.
Enquire purpose of visit, assist with obtaining queue numbers and advise of necessary documents for admission.
Accompany the patients to their respective wards or the delivery suite after the completion of the admission process.
Operates wheelchair lift as and when required.
Station at main entrance of TMC, Concierge Counter, Information counter and provide assistance such as crowd control during discharge time, directional assistance to patients/visitors amongst others.
Provide assistance to patients seeking location of our tenant clinics including those of our other clinics located in the -Novena areas and our other peripherals clinics.
Assist to receive hospital items such gift packs to patients, do stock-take, help to deliver to patients at the ward and keep record of hospital inventory items.
To support/cross coverage for fellow colleagues from Concierge and Bellman when they are on meal breaks, sick leave, annual leave etc.
Any other duties that may be assigned from time to time.
5 days work week

Requirements:

GCE "N" Level or GCE "O" Level
At least 1 years' experience in healthcare or hospitality industries
Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
Possesses pleasant personality, service oriented.
Excellent communication, interpersonal skills
Good Team Player

Tell employers what skills you have

Product Knowledge
Microsoft Office
Interpersonal Skills
Inventory
proactive
Customer Care
MS Office
Cashiering
Communication Skills
Excel
Customer Satisfaction
Team Player
Proactive communication to Customer
Customer Service
Proactive Communication
Service Excellence
administrative duties
Customer Service Experience

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