- Major Duties and Responsibilities
- General Duties and Responsibilities
- Relationships
- Guiding Principles
- Company Policies & Procedures
- Training & Employee Activities
- Grooming & Personal Hygiene
- Attendance
- Security & Safety
- Lost and Found
- Communication
- Care of Equipment
- Guest Service
- Guest Complaints
- Health, Safety and Hygiene (SFSMS/HACCP)
- Environmental Awareness
- Emergency Response
- Cashiering
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Service Associate - Singapur, Singapore - Shangri-La
Description
Shangri-La Singapore
PURPOSE / OBJECTIVE / SCOPE
Responsible for the daily operation of buds by Shangri-La, Splash, and other family experience activities necessary, in accordance with the policies standards and guidelines
To manage the day to day operations in terms of executing play activities, assisting and interacting with guests to ensure a fun and safe guest experience , maintaining the areas, equipment and facilities cleanliness, tidiness and safety at buds, splash and all kids play space.
To take an active part in greeting, service, telephone answering and general information giving to our guests in accordance with the policies, standards and guidelines established by Family Experience team and Shangri-La International Management.
Attends to guest needs when it arises and inform the Team Lead on any guests issues together
Supports and executes the marketing, promotions, partnership and activities of the Family Experience program
Prepares daily POS reports and attendance, incidents reports
Hours of work will include evenings, weekends and public holidays, a condition, which is reflected in the grading of the post.
Key Areas:
Others