- Regularly assess front desk staff performance to ensure exceptional service, effective customer interactions, sales proficiency, and professional conduct. Implement a robust feedback system for ongoing enhancements.
- Supervise logistical and maintenance operations to sustain a pristine, top-notch environment reminiscent of a luxury hotel. Uphold cleanliness and ensure a positive overall experience.
- Meet monthly targets for lead generation, sales/enrollment, and other growth metrics specified by management. Guide team members towards achieving their personal objectives.
- Cultivate a positive workplace culture that aligns with the company's values. Introduce programs to tackle workplace issues and coordinate staff welfare activities to enhance employee contentment.
- Secure high customer retention by offering effective solutions and maintaining superior service levels. Encourage the team to devise optimal resolutions that address customer requirements and company targets, with a focus on achieving high customer satisfaction. Maintain consistent communication aligned with the company's core values through all channels. Proactively escalate any issues or concerns to management for a collaborative resolution.
- Ensure comprehensive understanding and attainment of goals set by the Enigma system, adhering to all directives.
- Monitor and report on team assessments, development plans, and enhancement strategies.
- Undertake additional responsibilities as delegated by management.
- Relevant work experience
- Availability to work Retail Hours and Weekends
- Email Address:
- EA License No: 19C9682
- EA Personnel No: R2199158
- EA Personnel Name: Soo Wei De
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Associate Centre Manager - Singapur, Singapore - RECRUITPEDIA PTE. LTD.
Description
Roles & Responsibilities
Join a dynamic music education company that is on the lookout for an Associate Centre Manager to enhance their Education Team and propel them towards greater success. Conveniently located in various parts of Singapore, they are seeking a talented individual to contribute to their team.
Duties of Associate Centre Manager:
Requirements:
If you are interested in this role, kindly submit an updated copy of your resume/cv to be considered for this exciting opportunity.
Please note that only shortlisted candidates will be contacted
Highlight Your Skills
Higher Education
Customer Retention
Lead Generation
Sales
Microsoft Office
Telesales
Interpersonal Skills
Selling
Portfolio Management
Music Education
Sales and Business Development
Microsoft Word
Business Development
Screening
Education
