- Achieve and exceed boutique sales target by setting sales targets to the team and leading the team with sales strategies
- Review and analyze business results to propose action plan
- Conduct research on market trends and competitors' sales to share with management
- Be responsible for everyone's KPI's achievement
- Manage all staff to follow-up all sales leads and develop clients into long-term relationships
- Coach and motivate the team to reflect business strategies and sales goals
- Establish accountabilities & performance expectations for staff
- Allocate individual objectives to each staff
- Planning and publishing monthly roster for all staff
- Ensure the grooming of staff is aligned with guidelines
- Participate in staff recruitment process
- Conduct daily briefing to ensure target achievement and communication of your expectations
- Be responsible for inventory management, managing stock levels
- Supervise stock transfers, stock take & inventory count
- Ensure stock and back up storage is effectively managed in an organized manner
- Ensure the best customer service & brand experience to achieve customer satisfaction
- Ensure satisfactory after sales service
- Attend to customer complaints
- With guidance from the Retail Director, act as a PR and brand ambassador
- Ensure timely window and interior product display rotation
- Maintain the highest standards of housekeeping for sales floor, counters and stock rooms
- In consultation with the Marketing team in Hong Kong, be responsible for organizing events, VIP list and invites, liaising with the PR agency etc.
- In consultation with the Retail Director, store team and the marketing team in Hong Kong, be responsible for planning and executing High Jewellery events
- Oversee all facets of store operation, invoicing, daily reconciliation report, etc.
- Complete requested reports and documents
- Be responsible and accountable for the petty cash in store
- Lead the team to acquire, build and maintain key customers
- Implement activities to build customer loyalty
- Making sure all clients and prospects are registered correctly, and all client cards have been signed by client
- Ensure the boutique is compliant with all Health and Safety guidelines and measures
- Ensure the staff abide by the H&S rules and regulations
- Immediately notify the Company of anything that might put any person at risk or be in breach of any laws or regulations
- At least 8 years' experience in retail operations at managerial position with a successful track record gained from jewelry or high-end luxury retail industry
- Strong interpersonal and leadership skills
- Sales and result-oriented, with excellent customer servicing skills
- Fluent in English & Mandarin (to serve Mainland Chinese Customers)
- Self-motivated, team player, positive thinker, creative and effective
- High integrity with good ethics and values
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Description
Position
Key Duties & Responsibilities
1. Sales Management
2. Staff Management
3. Inventory Management
4. Customer Service (including after-sales service)
5. Brand Ambassador
6. Visual Merchandising & Store Maintenance
7. Administrative Management
8. CRM
9. Workplace Health & Safety
Profile
Profile
