Jobs

    Duty Manager - Singapore - Oasia Hotel Novena, Singapore

    Oasia Hotel Novena, Singapore
    Oasia Hotel Novena, Singapore Singapore

    6 days ago

    Default job background
    Full time
    Description

    Responsibilities:

    • Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
    • Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and job performance and to ensure that all staff project a positive corporate image to guests.
    • Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
    • Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
    • Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
    • Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

    Requirements:

    • Diploma in any field, preferrably in Hospitality
    • At least 4 years of experience in a similar capacity in hospitality industry
    • Team player with positive attitude, enthusiasm and initiative
    • Knowledge in Opera System
    • Ability to lead team and drive results
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