- Monitor incoming tickets for processing from the ticketing portal or via
- Provide support to clients over the ticketing portal, phone or via email.
- Perform power verification, power cycling of equipment and break-fix
- Assist in troubleshooting physical connectivity.
- Perform cable patching (copper, fiber cables and site surveys).
- Tape change based on tape rotation schedule.
- Manage and maintain cable inventory records, cross-connect records
- Work with vendor to resolve technical issues or supply and install of
- Liaison with customers to provide them with activity updates.
- Escalate issues wherever required in order to resolve issues as quickly as
- Work with other team members to coordinate proper dissemination of
- Perform Site escort for vendor / customer.
- Receive / Send equipment or items on behalf of customers.
- Provide the customer service support based on the request
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Data Center Operator - Singapur, Singapore - U3
Description
Job Responsibilities:
About the Company
U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002.
Our clients include Fortune 100, MNCs, Leading Regional Organizations, Government organizations, and Start-ups. We work with clients across Banking, Insurance, Bioscience, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients' businesses.
We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources