IT Helpdesk Lead - Singapore - YTL POWERSERAYA PTE. LIMITED

YTL POWERSERAYA PTE. LIMITED Singapore

1 week ago

Description

Roles & Responsibilities

We are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.

Key Responsibilities:

Operational Support

Lead, manage, and oversee the day-to-day operations of the IT Helpdesk.
Ensure IT requests and services are resolved in a timely and efficient manner.
Provide supervision and mentorship to team members and delegate work assignments within the team.
Plan and coordinate monthly OS patching or ad-hoc update activities for all endpoint devices.
Ensure compliance with policies, procedures, and security standards.
Administer and support Microsoft Office 365.
Review and enhance processes, guidelines, and systems documentation.
Manage end-user computing software and hardware inventory.
Cultivate and manage vendor relationships, facilitating procurement, renewal, and tracking of licenses, support, software, and hardware.
Coordinate with third-party vendors to troubleshoot and resolve issues.
Roster stand-by support after office hours and during weekends/public holidays if necessary.

Project and Initiatives

Evaluate and implement new initiatives to improve end-user experience.
Lead and coordinate IT Helpdesk initiatives, such as automation and integration of Artificial Intelligence/Machine Learning, to streamline processes and enhance operational efficiency.

Requirements:

Diploma / Degree in Information Technology or equivalent, with at least 5 years of experience in end-user computing support.
Minimum of 2 years of experience in managing and administering Microsoft Office 365.
Proficiency in PowerShell scripting.
Experience with managing more than 500 endpoint devices.
Experience with unified endpoint management tools, such as Intune, Endpoint Central, or Ivanti.
Experience with end-to-end procurement and renewal processes.
Strong troubleshooting skills.
Strong documentation and organizational skills.
Independent worker with minimum supervision.
Good team player and process driven.
Excellent verbal and written communication skills.
Certification in Microsoft 365 will be advantageous.

Tell employers what skills you have

Vendor Relationships
Troubleshooting
Hardware
Cyber Security
Inventory
Powershell
Scripting
Information Technology
Microsoft Office 365
Mentorship
Procurement
Windows
Team Lead
Team Player
Technical Support

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