Jobs

    Senior Customer Service - Singapore - TRIBECAR PTE. LTD.

    TRIBECAR PTE. LTD.
    TRIBECAR PTE. LTD. Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities

    Job Description -

    • Secure retail and corporate rentals.
    • Activating of replacement car for AIG insured and following up on due date for returning.
    • Provide timely, consistent and accurate information to external customers.
    • Ensure accurate processing of rental workflow through Fleetnetics.
    • Furnish accurate driver particulars to respective authority for summons.
    • Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
    • Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
    • Handle cash and credit transactions accurately and securely.
    • Work with operations to maximize fleet utilization.
    • Establish and maintain professional and effective communication with external customers.
    • Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
    • Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department, or escalate promptly to the manager as appropriate.

    Requirements -

    • Applicants with no prior experience are welcome
    • Candidate must possess at least an "N" Level or Diploma in any field.
    • Good knowledge of MS Office
    • Good communication and problem solving skills.
    • Meticulous, presentable, patience,and customer service oriented.
    • Good command of English and Mandarin (to liaise with Mandarin speaking associates)
    • Preferably with valid class 3/3A driving licence.
    • 5.5 Days work week
    • Able to start work within short notice.
    • Priority will be given to Singaporeans
    Tell employers what skills you have

    Microsoft Office
    Microsoft Excel
    Interpersonal Skills
    Administration
    MS Office
    Communication Skills
    Team Player
    Microsoft Word
    Customer Service
    Customer Service Experience


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