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Customer Service Officer

    Customer Service Officer - Singapore - KAFFE GLOBAL PTE. LTD.

    KAFFE GLOBAL PTE. LTD.
    KAFFE GLOBAL PTE. LTD. Singapore

    2 days ago

    Default job background
    Description
    Roles & Responsibilities

    Responsibilities:

    • Communicate with customers, understand their needs and attend to their queries
    • Handle and resolve customers' feedbacks and concerns
    • Ensure a wonderful salon experience for our customers to increase customer retention
    • Handling phone enquiries with etiquette
    • Serving light refreshments to customers and attending to their needs
    • Schedule customers' appointments and other ad-hoc duties as assigned
    • Gather customer satisfaction levels and feedback on customer services for continuous improvement
    • Provide feedback and ideas to improve operations and enhance customer experience
    • Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

    Qualifications & Requirements:

    • Well-groomed and maintain a professional self that suits our salon image
    • Good and precise communication skills
    • Service oriented and passionate about serving customers
    • Prior experience in the beauty line would be advantageous
    Tell employers what skills you have

    Customer Retention
    Microsoft Office
    Microsoft Excel
    Customer Experience
    Interpersonal Skills
    Administration
    Good Communication Skills
    Freight
    Communication Skills
    Customer Satisfaction
    Team Player
    Microsoft Word
    Customer Service
    Shipping
    Customer Services
    Customer Service Experience

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