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    Manager, IT Service Management - Singapore - Eames Consulting

    Eames Consulting
    Eames Consulting Singapore

    5 days ago

    Default job background
    Full time
    Description
    Job Description

    Our client is an established international organization who is seeking for a Manager, IT Service Management & IT Resilience to cover their APAC region.

    Job Responsibilities:
    • Monitors IT service performance to ensure it meets agreed standards and complies with regulations.
    • Contributes to the IT Service Management strategy.
    • Oversees the IT resilience framework, guiding system integration, and serving as the key point of contact for IT resilience and recovery in the APAC region.
    • Supports service management processes such as change, incident, configuration, and problem management, ensuring they comply with policies and regulations.
    • Gathers and analyzes data on business satisfaction and IT performance, addressing any deficiencies.
    • Prepares performance reports and KPI-based dashboards, suggesting ways to improve IT services.
    Job Requirements:
    • Minimum 5 years of related working experience
    • Working experience in both ITSM and ITDR/ IT Resilience/ IT Business Continuity
    • Experience with ServiceNow
    If you are keen, please apply or email your resume to Sarah at


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