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    Program Manager - Singapur, Singapore - Technology Transformation Service

    Technology Transformation Service
    Technology Transformation Service Singapur, Singapore

    5 days ago

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    Description

    Summary

    As a Program Manager in Customer Support Operations, you will manage responsibilities pertaining to the transparency, support, and satisfaction of the Office of Integrated Award Environment (IAE) systems portfolio users.

    The IAE provides centralized technology to support a cohesive federal award environment and a government-wide service.

    We are currently filling one vacancy, but additional vacancies may be filled as needed

    Duties

    Program Management:

    Serves as a senior point of contact providing subject matter expertise for the IAE and its systems.

    Actively participates in the creation and development of short- and long-range programs and related change management plans that structure user-facing activities surrounding implementation of code to .

    Manages well-defined, structured projects to ensure comprehensive, effective support is provided to users of IAE systems.

    Customer Support Management:

    Conducts quantitative/qualitative analyses and evaluations of the effectiveness of assigned line program operations in meeting established goals and objectives.

    Implements and/or makes recommendations to management for ways to improve and streamline business processes and operational effectiveness and efficiency.

    Develops continuous process improvement procedures and incorporates lessons learned as appropriate.

    Receives and reviews requirements for new systems features and functions.

    Consults with contractors, customers, and users to understand all aspects of systems requirements requests.

    Analyzes requirements to determine the impact to IAE and plans for necessary training and testing for planned changes.

    Provides user guides and application change release notes and determines need for collaborations with partner agency points of contact on system interfaces and extracts to ensure transactions are appropriately transferred among applications and systems.

    Develops documentation (., functional user guides, knowledge articles, release notes) as requested.

    Program and Project Administration and Leadership:

    Provides delegated program and project administration and leadership for IAE activities.


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