- Evaluates compliance request and inquiries to determine root causes and identify resources for resolution.
- Provides cross-functional support on new business opportunities to ensure regulatory requirements are met.
- Monitors, reviews, and communicates trade compliance regulatory changes to customers relevant to their business.
- Attends meetings and seminars to identify trade compliance regulatory issues and expand knowledge.
- Conduct frequent site visits to maintain relationships, provide hands-on regulatory training, and provide compliance oversight.
- Collaborates with brokerage sites to address and resolve border crossing compliance issues.
- Establish training programs and materials to meet Customs compliance needs with Gateway, operations, sales and external customers.
- Works with customers to conduct trade compliance risk assessments.
- Delivers training workshops on trade compliance matters to customers.
- Perform internal Customs compliance audits to ensure brokerage operations and service providers are compliant to regulatory requirements, producing quality results and to reduce penalties.
- Documents formal audit findings to identify historical problem areas and validate compliance level.
- Evaluate training needs and establish training materials and training programs.
- Working with operations to deliver training material
- Assess training effectiveness and continue to improve on training material/program.
- Create and manage operations management trainee program
- A Bachelor's Degree in any discipline, preferable in Business, Political Science, Law, or related discipline.
- Minimum 8 years of experience in a customs and trade compliance role covering multiple Asia-Pacific countries
- Prior experience or knowledge in the logistics or transportation operations will be advantageous.
- Solid project management and analytical skills
- Strong consultative approach to problem solving is a must
- Ability to adapt level of detail required for a given audience.
- Excellent interpersonal skills with the ability to communicate effectively and to work well with people of all levels.
- Ambitious and entrepreneurial mindset comfortable dealing with ambiguity and keen to drive new initiatives and create new processes.
- Team player who enjoys working with a diverse team.
- Customs Brokerage license and/or training certification preferred.
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Customs & Trade Compliance Manager - Singapore - UPS ASIA GROUP PTE. LTD.
Description
Roles & ResponsibilitiesThe APAC Customs and Trade Compliance Manager is responsible for research regulatory compliance issues, interprets regulations, and communicates regulatory updates. He/she provides training, performs audits, and maintains productive relationships with governmental agencies. He/she supports internal and external customers so that they can effectively manage trade compliance for their business.
This position also responsible for managing the Customs brokerage training program to support the operations in performing their work complying to the designed processes and procedures, at the same time support the entire Customs Brokerage team's career development and advancement. This position is a regional role overseeing multiple countries within the region. He/she manages others in the function.
Responsibilities
Maintain, update and deploy regional cross border compliance guideline.
Evaluates Customs and Trade compliance issues related to cross border shipping.
Establishes and facilities internal compliance training.
Provides Training and Risk Assessment Support Related to customers
Establish and execute compliance audit programs with internal and external service provider.
Establish and executing training programs for frontline operations as well as functional employee career development and advancement.
Requirements
Commodity
Political Science
Brokerage
Risk Assessment
Regulatory Compliance
Analytical Skills
Transportation Operations
Interpersonal Skills
Problem Solving
Compliance
Project Management
Trade Compliance
Team Player
Regulatory Requirements
International Trade
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