Jobs

    Call Centre Support Officer - Singapore - AUTOSWIFT RECOVERY PTE. LTD.

    AUTOSWIFT RECOVERY PTE. LTD.
    AUTOSWIFT RECOVERY PTE. LTD. Singapore

    1 week ago

    Default job background
    Description
    Roles & Responsibilities

    * Basic Salary & Allowance

    * AWS & Performance Bonus

    * Medical, Dental & Insurance Benefits

    RESPONSIBILITIES:

    • To receive and make inbound & outbound calls from/ to customers.
    • To perform job order taking/ entry, related to vehicle breakdown.
    • To accurately capture and submit job order via GPS/CAD system.
    • To assign jobs and monitor job status.
    • To liaise with contractor when there is a need to utilize their services.
    • To handle all calls in a professional and courteous manner.
    • To attend to customers' complaints and escalate complaints to supervisor, if necessary.
    • To perform credit card sale transaction when required.
    • To undertake adhoc tasks as and when assigned.

    REQUIREMENTS:

    • Minimum 'N' Level and above.
    • Preferably with 1 to 2 years working experience in Customer Service.
    • Good computer and communication skills will be advantage.
    • Good team player who is service-oriented.
    • Able to work on rotating shifts, including weekends and public holidays.
    • Entry level with positive attitude are welcome to apply.
    Tell employers what skills you have

    call centre
    Quality Assurance
    Answer calls
    Good Communication Skills
    Communication Skills
    Customer Satisfaction
    Team Player
    Customer Service
    Case Management
    Call Center
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