- Own the onboarding process of clients onboarding to Metas ecommerce products in coordination with internal teams supporting workflows with sales and operations teams.
- Monitor and troubleshoot the progress of customers and communicate blockers necessary parties
- Triage incoming requests, utilizing technology, superior customer service and understanding- Responding within a timely manner and working 1:1 in real time
- Gather learnings and insights for:
- internal teams to help Meta further develop and evolve our products, and
- our advertising partners to help them achieve their marketing objectives
- Actively participate, collaborate, and add value to weekly training and operational meetings - quickly implement new practices
- Identify tool and process efficiency gains with analytical perspective
- Act as escalation point for clients/customers.
- Professional written and spoken English and professional written and spoken Mandarin as the role will require working with local market
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Strong ability to work independently and manage ones time
- Strong ability to accurately document and record customer/client information.
- Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
- Proven ability to manage multiple projects and work in a high-performance team environment
- Previous tech experience a plus
- Previous experience with Shopify or ecommerce a plus
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Sow/ Onboarding Specialist
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Ambition Singapore**Job details**: · Posted 20 February 2024 · SalaryS$ S$ per annum · LocationSingapore · Job type Permanent · DisciplineBanking & Financial Services · Reference271172_ · Our client is a reputable Private Bank hiring Onboarding Specialists with Source of Wealth (SOW) experience t ...
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TAURUS ONE PRIVATE LIMITED Singapore**ABOUT JANIO** · Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-end logistics network of key players, ...
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Datasearch Consulting SingaporeCompetitive package- Full-time / Singapore- Infrastructure- Singapore · **Summary**: · - A global and leading financial services provider · - Opportunity to join a fast-growing global company working with the world's leading financial institutions · - Amazing compensation package ...
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People Profilers SingaporeJob Description: · **Industry: Energy and commodities company in the Oil and Gas industry. (Trading)** · **Location: Town** · **Working hours: 9am-6pm (Mon-Fri)** · **This is a 6 Months Contract role starting on 1st July st Dec 2024.** · **Responsibilities**: · - KYC and Onboardi ...
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Client Onboarding Specialist
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Wipro Limited SingaporeSingapore, Singapore · - DOP · **Role Purpose** · We're looking for someone like that to: · - Own and deliver end-to-end client onboarding experience for our clients of WM Business, facing off clients alongside our client advisors to gather required client onboarding documentatio ...
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Senior Onboarding Specialist
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Page Personnel SingaporeExcellent opportunity to join a global online trading platform · - Great working environment · **About Our Client**: · Our client is a leading global provider of margin and deliverable Foreign Exchange, Contracts For Difference (CFDs) and Financial Spread betting. Their business ...
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MUFG Singapore**Do you want your voice heard and your actions to count?** · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organizati ...
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Onboarding Specialist Team Manager
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Client Due Diligence Specialist, Onboarding
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Onboarding Specialist - Singapur, Singapore - Facebook TalentNet Singapore
4 days ago
Description
Cross Meta Support Operations (XSO) mission is to build a service engine that solves todays customer problems and prevents tomorrows.
XSO teams are an operations driven organization, involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses and advertisers using Meta products by ensuring they have the tools needed to succeed.
Duties:
This position will partner with the internal XSO Growth & Risk Team, working directly with customers to help them onboard Meta's Commerce products. This team will work closely with sales teams to ensure clients successfully complete steps required to try Metas products.
The ideal candidate will have a strong background in customer service, have an understanding of ecommerce, and ability to manage multiple clients and projects. They should be passionate about Meta, great communicator, and able to partner with other cross-functional teams.
Responsibilities:
Skills:
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