Jobs

    Area Manager - Singapore - KOUFU PTE LTD

    KOUFU PTE LTD
    KOUFU PTE LTD Singapore

    3 days ago

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    Description
    Roles & Responsibilities

    DUTIES AND RESPONSIBILITIES:

    Operations

    · Led a team of Senior / Foodcourt Manager in achieving sales targets and overall performance of outlets

    · Provide guidance to Senior / Foodcourt Manager and F&B Supervisor to maintain smooth daily operations of the Foodcourts and Coffeeshops

    · Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.

    · Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.

    · Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.

    · Liaise with landlords on building matters, joint promotions and events.

    · Responsible in marketing of food stalls to tenants and ensure outlet's prompt collection of rental from tenants

    · In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.

    · Responsible for sourcing qualified tenants / food types to fill up vacant stalls and to ensure that all vacant stalls are filled

    · Propose activities according to market needs.

    · Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses

    · Able to handle daily sales settlement

    · Work with Business Development and Project to identify potential new business opportunities, sites, source, build and renovate

    · Responsible for the financial and operational performance of the Foodcourt and Coffeeshop of designated area

    · Work with senior management and financial team on outlets' budgets.

    · Establish overall business plans and provide regular reports on area performance, sales and financial budget analysis to senior management

    · Provide solutions to improve the bottom line to outlet's Profit and Loss.

    · Maintain and improve established quality and service standards

    · Develop employees by providing ongoing feedback for operational improvement and establishing performance expectations

    · Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.

    · Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.

    · Ensure selling prices of stalls according to agreements.

    · Assess and provide evaluation of stall tenants' performance.

    · Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.

    · Conduct weekly and monthly outlet's meeting

    · Ensure M&E works according to schedule.

    Administration

    · Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.

    · Handle disciplinary issues, grievances, disputes and work tension among the team.

    · Handles the termination procedures as per company's guideline.

    · Effectively communicate company policies and procedures to team members, and stall tenant etc.

    · Accountable for outlet float money, petty cash and daily sales collection.

    · Responsible for ensuring stall tenants' daily sales received, are correct and being bank in.

    · Timely submission of outlet reports.

    · Prepare and submit monthly reports to Senior Management.

    · Ensure proper cost control on all expenses according to budget.

    · Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.

    · Any other assigned tasks

    JOB REQUIREMENTS:

    · With passion in working F&B industry and its operational processes.

    · Diploma in F&B, supply chain or related disciplines

    · Minimum 5 years' experience in Foodcourt operation

    · Bilingual in both English and Mandarin (written and spoken) to liaise with English and Chinese-speaking stakeholders

    · Ability to foster positive working relationships

    · Strong leadership quality with excellent analytical and decision-making skills

    · Basic computer literacy including Microsoft Office and Google Suite

    · Must possess Class 3 license

    Tell employers what skills you have

    Coaching
    Class 3 License
    Budgets
    Leadership
    Microsoft Office
    Housekeeping
    Defense
    Landlords
    Supply Chain
    Tenant
    Administration
    Selling
    Business Development
    Sourcing
    Cost Control
    Computer Literacy
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