Jobs

    Assistant Executive Housekeeper - Singapore - PAN PACIFIC HOTELS GROUP LIMITED

    PAN PACIFIC HOTELS GROUP LIMITED
    PAN PACIFIC HOTELS GROUP LIMITED Singapore

    6 days ago

    Default job background
    Description
    Roles & Responsibilities

    Position summary statement:

    Assist the Executive Housekeeper in directing and maintaining the Housekeeping Department in accordance with the policies, standards and guidelines established by Pan Pacific Hotels Group.

    Primary Responsibilities:

    • Coordinate with the Assistant Housekeepers on daily operations. Plan manpower accordingly to hotel occupancy and events, including daily allotment and OT requirements
    • Ensure that monthly training plan is done and that training attendance are submitted accurately
    • Coordinate with all relevant departments on jobs requiring interdepartmental cooperation
    • Ensure that GC/PM rooms are checked and up to hotel standards
    • Prepare weekly roster for Assistant Housekeeper, Supervisors and Room Attendants
    • Inspect areas daily – public area and rooms
    • Inspect all VIP rooms
    • Schedule and ensure that sofa, chairs and carpet are put through a cleaning programme
    • Ensure that weekly and monthly inventory is done
    • Assist with procurement processes and forecasting. Ensuring that we keep within budget and forecast is accurate
    • Coordinate with laundry contractor all laundry and linen are being returned timely and accurately
    • Coordinate with contractors on pest control, landscaping maintenance, rental of plants, floral arrangement displays.
    • Coordinate with public area cleaning contractor to ensure the daily scope of works for public area is being carried out
    • Attend meetings scheduled for Housekeeping
    • Prepare reports and compile data when necessary
    • Counsel, motivate, train and discipline associates when necessary.
    • Give recommendations for changes and processes
    • Spearhead housekeeping projects for continuous improvement

    Guest Satisfaction

    • Monitor guest feedback on Trustyou.
    • To formulate action/training plan base on feedback
    • Retrieve guest profiles and personalise guest experience
    • Meeting guest for feedback and handling guest complain where necessary
    Tell employers what skills you have

    Coaching
    Front Office
    Forecasting
    Preventive Maintenance
    Leadership
    Microsoft Office
    Quality Assurance
    Housekeeping
    Inventory
    VIP
    Property
    Payroll
    Strategy
    Procurement
    Communication Skills
    Performance Appraisal
    Hotel Management
    Directing
    Training Staff
    Hospitality
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