Ana Dominique Dizon
Services provided: Crystal Reports , Data Analysis & Report Services , MS SQL Developers , SSRS , Concepts / Ideas / Documentation
About Ana Dominique Dizon:
My professional journey spans over 10 years, during which I have demonstrated my prowess in data analysis, reporting, and system optimization. The experience I gained in various roles, including Google Operations Center, Alorica, RR Donnelley, and Accenture, has honed my analytical skills and equipped me with a versatile set of technical proficiencies.
I'm skilled in MS SQL, SQL Reporting Services, SAP Crystal Reports, Google Data Studio, and Python. I can also use Tableau, Javascript, and R.
Experience
Google Operations Center - Metrics and Reporting Specialist
Philippines, June 2021- June 2022
- Managed reports and dashboards of different workflows and Regions, ensuring high availability.
- Developed and executed GoogleSQL and Javascript to extract, transform, and load data for different dashboards.
- Led the development of a centralized dashboard for monitoring ticket-to-agent assignments, improving processing time by 20% to 30%.
- Resolved issues and provided access to authorized resources.
- Gathered and organized requirements with stakeholders.
Alorica (ROHQ), Ltd. - Reporting and Analytics Analyst
Philippines, April 2018 - June 2021
- Examined and mitigated errors in data and reports, minimizing downtime by 50%.
- Ensured stakeholders are kept up-to-date with issues, requests, and projects, improving customer success.
- Analyzed and cataloged existing applications, processes, and reports requirements to ensure business process maturity and continuity.
- Coordinated and documented migration from legacy applications, database servers, and platforms.
- Handled new lines of business from data requirements, file transfer schedules, and report development.
- Developed, tested, and deployed stored procedures and reports, improving turnaround time by 30%.
RR Donnelley - Actuarial Support – Senior Analyst
Philippines, May 2017 - February 2018
- Created and improved SQL scripts to compute loss and reinsurance recoveries, reducing runtime by 40% to 50%, and increasing calculation accuracy.
- Communicated with business owners and analysts to complete assigned tasks, resolve issues, and make suggestions or clarifications when necessary.
- Proposed improvements and innovations to the current system.
Accenture - Application Development Analyst
Philippines, January 2012 - March 2017
- Managed incidents, requests, and reconciled errors in client data to ensure accurate business reports.
- Conducted workshops and data gathering of different projects.
- Collaborated between business and technical personnel to ensure a mutual understanding of processes and applications.
- Translated stakeholder requirements into tangible deliverables such as functional specifications, workflow/process diagrams, and data flow/data model diagrams.
- Conducted regression, UAT, integration, and performance testing to verify the client’s needs are met.
- Facilitated meetings with clients to document requirements, updated the project's status, and explore potential risks and solutions.
- Conducted application and incident management training for new team members.
Education
University of the Philippines, Los Baños - B.S. in Industrial Engineering
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