Ana Dominique Dizon

Google Operations Center - Metrics and Reporting Specialist

Philippines, June 2021- June 2022

• Managed reports and dashboards of different workflows and Regions, ensuring high availability.
• Developed and executed GoogleSQL and Javascript to extract, transform, and load data for different dashboards.
• Led the development of a centralized dashboard for monitoring ticket-to-agent assignments, improving processing time by 20% to 30%.
• Resolved issues and provided access to authorized resources.
• Gathered and organized requirements with stakeholders.

Alorica (ROHQ), Ltd. - Reporting and Analytics Analyst

Philippines, April 2018 - June 2021

• Examined and mitigated errors in data and reports, minimizing downtime by 50%.
• Ensured stakeholders are kept up-to-date with issues, requests, and projects, improving customer success.
• Analyzed and cataloged existing applications, processes, and reports requirements to ensure business process maturity and continuity. 
• Coordinated and documented migration from legacy applications, database servers, and platforms.
• Handled new lines of business from data requirements, file transfer schedules, and report development.
• Developed, tested, and deployed stored procedures and reports, improving turnaround time by 30%.

RR Donnelley - Actuarial Support – Senior Analyst

Philippines, May 2017 - February 2018

• Created and improved SQL scripts to compute loss and reinsurance recoveries, reducing runtime by 40% to 50%, and increasing calculation accuracy.
• Communicated with business owners and analysts to complete assigned tasks, resolve issues, and make suggestions or clarifications when necessary.
• Proposed improvements and innovations to the current system.

Accenture - Application Development Analyst

Philippines, January 2012 - March 2017

• Managed incidents, requests, and reconciled errors in client data to ensure accurate business reports.
• Conducted workshops and data gathering of different projects.
• Collaborated between business and technical personnel to ensure a mutual understanding of processes and applications. 
• Translated stakeholder requirements into tangible deliverables such as functional specifications, workflow/process diagrams, and data flow/data model diagrams. 
• Conducted regression, UAT, integration, and performance testing to verify the client’s needs are met. 
• Facilitated meetings with clients to document requirements, updated the project's status, and explore potential risks and solutions.
• Conducted application and incident management training for new team members.

University of the Philippines, Los Baños - B.S. in Industrial Engineering