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Joanne Ng

Joanne Ng

Service Desk Team Lead
Singapore

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About Joanne Ng:

Results-driven professional with 7+ years of experience in customer service and technical support across various roles. Highly skilled in providing a mixture of desk-based and remote support as appropriate and in-line with operational needs, assisting with ad-hoc projects, recording calls & actions logged on Service Desk, and highlighting trends & flagging issues on a timely basis. Adept at performing basic diagnostics & troubleshooting tasks and ensuring compliance with prescribed procedures & SOPs.

Experience

  • Experiencing in managing operation of the IT department Service Desk
  • Outstanding knowledge of Service Desk management with a deep understanding of best practices.
  • Proficient with a range of IT tools and software, including Windows 7/10, MS Office Suite, Ticketing and Remote Connection Tools, Citrix, and Active Directory
  • Good troubleshooting, leadership, management, and motivational skills
  • Proven ability to multi-task and respond effectively to a variety of situations, prioritizing tasks based on urgency and importance.

Education

University of Portsmouth                                                                                                                  Singapore

Bachelor of Software Engineering (In Progress)                                                      December 2021 - Present

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