Joanne Ng

Results-driven professional with 7+ years of experience in customer service and technical support across various roles. Highly skilled in providing a mixture of desk-based and remote support as appropriate and in-line with operational needs, assisting with ad-hoc projects, recording calls & actions logged on Service Desk, and highlighting trends & flagging issues on a timely basis. Adept at performing basic diagnostics & troubleshooting tasks and ensuring compliance with prescribed procedures & SOPs.

• Experiencing in managing operation of the IT department Service Desk
• Outstanding knowledge of Service Desk management with a deep understanding of best practices.
• Proficient with a range of IT tools and software, including Windows 7/10, MS Office Suite, Ticketing and Remote Connection Tools, Citrix, and Active Directory
• Good troubleshooting, leadership, management, and motivational skills
• Proven ability to multi-task and respond effectively to a variety of situations, prioritizing tasks based on urgency and importance.

University of Portsmouth                                                                                                                  Singapore

Bachelor of Software Engineering (In Progress)                                                      December 2021 - Present