About Lo Thi Tien Binh Anna:
Name: Lo Thi Tien Binh
Long-term visit pass (Married in Singapore) | FIN No: G0929760Q
Nationality: Vietnamese | Date of Birth: 12 Aug 1990
Languages: Chinese Mandarin, English, Vietnamese (Native), Thai
Professional Summary:
Experienced Retail Manager with over 10 years of experience in the service and retail industry. Skilled in managing a team, maximizing sales, and providing exceptional customer service. Proven track record of success in various retail environments.
Work Experience:
Retail Consultant | e-Beauty | 2022 - Present
Provide excellent customer service and product knowledge to customers
Achieve sales targets by recommending suitable products to customers
Manage inventory and replenishment of products
Retail Manager | Miele (Fashion Apparel) | 2019 - 2022
Oversaw daily operations of the retail store
Managed a team of sales associates and provided training and coaching
Analyzed sales data and implemented strategies to increase revenue
Conducted visual merchandising to enhance the customer shopping experience
Retail Manager | Youngheart (Lingerie) | 2016 - 2019
Supervised store operations and managed a team of sales associates
Achieved sales targets by implementing effective sales strategies and promotions
Conducted staff training and development programs to enhance team performance
Maintained visual merchandising standards to enhance customer experience
Service Manager | So Pho (Katrina Group) | 2016 - 2016
Supervised and trained a team of service staff
Maintained high standards of customer service and ensured customer satisfaction
Analyzed sales data and implemented sales strategies to increase revenue
Service Supervisor | So Pho (Katrina Group) | 2015 - 2015
Provided excellent customer service and resolved customer complaints
Supervised and trained service staff to maintain high service standards
Co-founder | Xing Xing Café | 2013 - 2015
Co-founded and managed a café business
Developed and implemented business strategies to increase revenue
Managed inventory and finances of the business
Service Supervisor | Ding Tai Feng | 2012 - 2013
Supervised service staff and ensured high standards of customer service
Assisted in the training and development of service staff
Service Crew | Ding Tai Feng | 2011 - 2011
Provided excellent customer service to restaurant customers
Assisted in the preparation and serving of food and beverages
Education:
High School Graduate in Vietnam
Skills:
Excellent communication and interpersonal skills
Strong leadership and team management skills
Sales and revenue generation skills
Customer service and relationship management skills
Proficient in Microsoft Office applications
Experience
Retail Consultant | e-Beauty | 2022 - Present
Provide excellent customer service and product knowledge to customers
Achieve sales targets by recommending suitable products to customers
Manage inventory and replenishment of products
Retail Manager | Miele (Fashion Apparel) | 2019 - 2022
Oversaw daily operations of the retail store
Managed a team of sales associates and provided training and coaching
Analyzed sales data and implemented strategies to increase revenue
Conducted visual merchandising to enhance the customer shopping experience
Retail Manager | Youngheart (Lingerie) | 2016 - 2019
Supervised store operations and managed a team of sales associates
Achieved sales targets by implementing effective sales strategies and promotions
Conducted staff training and development programs to enhance team performance
Maintained visual merchandising standards to enhance customer experience
Service Manager | So Pho (Katrina Group) | 2016 - 2016
Supervised and trained a team of service staff
Maintained high standards of customer service and ensured customer satisfaction
Analyzed sales data and implemented sales strategies to increase revenue
Service Supervisor | So Pho (Katrina Group) | 2015 - 2015
Provided excellent customer service and resolved customer complaints
Supervised and trained service staff to maintain high service standards
Co-founder | Xing Xing Café | 2013 - 2015
Co-founded and managed a café business
Developed and implemented business strategies to increase revenue
Managed inventory and finances of the business
Service Supervisor | Ding Tai Feng | 2012 - 2013
Supervised service staff and ensured high standards of customer service
Assisted in the training and development of service staff
Service Crew | Ding Tai Feng | 2011 - 2011
Provided excellent customer service to restaurant customers
Assisted in the preparation and serving of food and beverages
Education
Education:
High School Graduate in Vietnam
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