- Develop, maintain and execute annual and multi-year strategic account plan and objectives; manage the relationship and profitability of the customer account directly and with market account teams across markets.
- Develop strong working relationships with decision makers and key influencers at customer bank, covering Retail, Commercial and Functional verticals.
- Project manage and coordinate with cross-functional stakeholders within Mastercard to ensure delivery against the customer plans and initiatives.
- Identify, develop and implement opportunities and strategies to contribute to overall effectiveness and business results such as Mastercard branded volume growth and net income.
- Support and partner with the customer\'s business and market leads to identify and present new business opportunities and product constructs/propositions that will drive incremental business to both Mastercard and the customer across business.
- Manage the compliance of all Customer Business Agreements and the contractual commitments and obligations resulting from long-term partnership.
- Conduct quarterly business reviews and annual planning session with the client for all markets.
- Identify new and/or unique revenue opportunities and develop business case for approval, and support markets\' strategy and plans to increase share, volume and customer loyalty via creative programs or new concepts to drive Mastercard and customer growth plans. ALL ABOUT YOU:
- Has extensive experience at senior management level across multiple markets in consumer product development and relationship management.
- Strong track record in commercial and consumer card business (ideally with multi market experience).
- Possesses strong commercial and financial acumen. Understanding of the key drivers of a retail bank\'s P&L especially payment products is critical.
- Brings superb negotiation skills, with the ability to create solutions which optimize the partnership for both Mastercard and the customer.
- Leads with strong collaborative leadership skills with an ability to work independently and lead cross-functional or cross-market teams with demonstrated high-impact and innovative approaches to solve complex challenges and bring new opportunities to life.
- Demonstrates thought nimbleness to adapt to the dynamic needs of the customer and situations, as well as the evolution of Mastercard.
- Must be able to integrate knowledge across key disciplines (i.e., marketing, operations and risk) and demonstrate effective leadership, negotiation and problem resolution skills.
- Able to interact and effectively build relationship skills across all levels of client organization including senior management.
- Strong knowledge of the payments industry is a must - understanding of the relationship between retail banking and associated card programs - from a customer loyalty, usage and new issuance perspective.
- Assertive, proactive personality; with strong presence and gravitas - demonstrated persistence in resolving issues and developing opportunities.
- Outstanding communication skills from a written, verbal and presentation perspective.
- Education: MBA preferred, Bachelor\'s degree or equivalent minimum. Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard\'s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard\'s guidelines. eFinancialCareers
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Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Vice President & Regional Account Lead, Singapore
WHO IS MASTERCARD?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
OVERVIEW:
a. This position offers the opportunity to manage all aspects of the Mastercard relationship across multiple markets with a regional bank in Asia Pacific.
b. As the regional account lead, the role drives the annual and multi-year strategic account planning, priority setting and joint strategy development with the customer.
c. Key deliverables of the role include driving volume and share, developing new and incremental revenue streams, pitching and implementing new platforms/solutions.
d. The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills to partner with customer & Mastercard cross-functional teams to create and implement impactful payments programs that maximize segment penetration & drive Mastercard and bank revenues across the customer\'s markets.
e. The ideal candidate will be one with strong execution focus, possess solid payments industry experience, preferably gained in Business Development/Product management on the Issuer side with the ability to work across multiple disciplines and functions. The candidate must also be very comfortable dealing with technology.
f. Only applicants with a sound knowledge of retail electronic Payments/ Cards from an Issuing / Acquiring/ Network perspective will be considered.
g. Have you
- lead a multi-market team to serve a large client for their multiple product and solution needs across multiple markets?
- managed a large Consumer or Commercial Cards portfolio or held senior management roles in a bank related to their payments business?
- worked across multiple markets or managed high impact teams across markets?
ROLE:
