- Provide Technical Support to customers and partners
- T3-technical support role who will be handling escalations from front line and Tier 2 technical support teams within Palo Alto networks
- Provide configurations, troubleshooting and best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
- Provide fault isolation and root cause analysis for technical issues
- Preparing detailed RCA document for official submissions to customers
- Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
- Working with engineering on filling bugs and working with product teams on feature requests
- Working on Hot / Risk technical escalations from the region or other theaters
- Lead case swarming and training sessions for frontline teams
- More than 5 years of customer-facing technical support experience
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
- Experience working with Firewall Central Management Systems
- Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
- Working knowledge of Security services (IDS/IPS, Firewalls etc.)
- Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
- Excellent Chinese & English written and verbal communication skills are required
- Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
- Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
- Willing to work in flexible and varying shift times including weekends and evenings is a plus
- Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
-
French Teacher FLSCO
Found in: Talent SG 2A C2 - 4 days ago
INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. SingaporeRoles & Responsibilities · MISSION · The main mission of the FLSCO teacher (French as a language of schooling) is to help students acquire knowledge, skills and attitudes they need to learn French as a second language. · RESPONSIBILITIES · Teaching French to non-French-speaking s ...
-
Cook (Savoury Cuisine)
Found in: Talent SG 2A C2 - 5 days ago
SALT FLAKED PTE. LTD. SingaporeRoles & Responsibilities · Responsibilities: · Mise en place for food service. · Cut and portion meat. · Prepare ingredients. · Prepare sauces. · Cook food. · Cook staff meals daily. · Store ingredients appropriately. · Wash dishes, where needed. · Maintain equipment, where neede ...
-
Technical Manager
Found in: Talent SG 2A C2 - 2 days ago
CITIGONDOLA PTE. LTD. SingaporeRoles & Responsibilities · 1. Responsibilities : · Manages the execution of the design strategy by adapting and deploying the Design Standard and code requirements ( like SS598, EN , EN · Design and handle big project in permanent and temporary access system ( Building Maintenan ...
-
business development representative
Found in: Talent SG C2 - 1 day ago
Hackuity Singapur, Singapore InternshipSHIPFounded by experts from leading cybersecurity service providers, Hackuity reinvents Risk-Based Vulnerability Management (RBVM) to protect organizations worldwide: · Aggregate 80+ market-leading tools into a single pane of glass. · Prioritize vulnerabilities with our risk-based sc ...
-
Senior Executive Pastry Chef
Found in: Talent SG 2A C2 - 1 day ago
JAPAN FOODS ENTERPRISES PTE. LTD. SingaporeRoles & Responsibilities · Job Responsibilities · To perform weekly and daily ordering of ingredients for individual sections. · Supervise all bakery activities to ensure dishes are prepared in accordance to the established recipes. · Prepare mise-en-place/ingredients and ensure ...
-
Therapy Support Associate – Occupational Therapy
Found in: Talent SG 2A C2 - 5 days ago
Yong-en Care Centre SingaporeRoles & Responsibilities · Yong-en Care Centre is embarking on a Cognitive Intervention & Support Programme (CISP) which integrates multimodal interventions for persons living with mild to moderate dementia. We are seeking suitable candidates with the heart, resilience and know-h ...
-
Waiter / Waitress
Found in: Talent SG 2A C2 - 1 day ago
SELETAR COUNTRY CLUB SingaporeRoles & Responsibilities · Job Responsibilities include, but not limited to: · 1. Perform pre and post restaurant housekeeping chores. · 2. Perform bar counter duties including replenishment beverages in the refrigerator and replenishment of glassware, straws, coasters, garnishes ...
-
Pastry Chef
Found in: Talent SG 2A C2 - 5 days ago
SALT FLAKED PTE. LTD. SingaporeRoles & Responsibilities · Responsibilities: · Mise en place for baking. · Production of pastry and desserts. · Advice Front of House on food allergies and intolerances. · Be familiar with ingredients used, and seasonality of ingredients. · Ensure sufficient inventory and proper ...
-
9866 - 3D Designer [ Manufacturing / Precision Engineering ]
Found in: Talent SG 2A C2 - 6 days ago
THE SUPREME HR ADVISORY PTE. LTD. SingaporeRoles & Responsibilities · 3D Designer · Working days: Monday to Friday · Working hours: 9am - 6:30pm · Working Location: Ang Mo Kio · Salary: $2500 - $3500 · Responsibilities: · Produce and post-process the tool path data into machine specific codes for multi-axis computer numer ...
-
9866 - Senior / Vision Development Engineer Automation
Found in: Talent SG 2A C2 - 4 days ago
THE SUPREME HR ADVISORY PTE. LTD. SingaporeRoles & Responsibilities · (Industrial Automation Manufacturer) · Senior / Vision Development Engineer · Working Hours: Monday-Friday [8.30am - 5.45pm] · Location: 10 Kaki Bukit Ave 1, #03-06, Singapore 417942 · Salary: $3,000-$4,800 · Requirements: · Degree / Diploma in EEE/Soft ...
-
Commis (Western, Asian, German, Main Kitchen, Bakery)
Found in: Talent SG 2A C2 - 4 days ago
THE CAPITOL KEMPINSKI HOTEL SINGAPORE SingaporeRoles & Responsibilities · SCOPE · Prepare the mise en place and handle food preparation and assist with food presentation as part of the kitchen brigade. · OVERALL OBJECTIVES · The job of Commis is executed satisfactorily when: · Kitchen equipment is prepared for use. · Communic ...
-
Product Configuration Obsolescence Engineer
Found in: Talent SG C2 - 9 hours ago
NodeFlair SingaporeLocation: North, Singapore · Experience: 4+ yrs · Domain: Electronics/Urban Solutions · Mode: 1 Year contract under us, extendable · Monthly Salary: around S$ · Must: Singaporean / SPR / PLOC / LTVP+ / DP · Interview rounds: 1 · Responsible for product specification and characte ...
-
Logistics Coordinator
Found in: Talent SG 2A C2 - 4 days ago
JTE RECRUIT PTE. LTD. SingaporeRoles & Responsibilities · Our Client: · Logistics Company · 5.5 Days, alt Sat · Jurong East · Up to $3000 Basic + VB · Responsibilities: · Communicating with freight team for air and ocean booking (including booking of container and container stuffing). · Preparing weekly consol ...
-
Demi Chef
Found in: Talent SG 2A C2 - 5 days ago
PARADOX CLARKE QUAY PTE. LTD. SingaporeRoles & Responsibilities · We are looking for Demi Chef / Commis Cook specializing in Asian Food, using wok to cook food for buffet line. · The main responsibilities and tasks of this position are listed as, but not limited to the following: · Monitor the quality of ingredients a ...
-
Chef De Partie #SGUnitedJobs
Found in: Talent SG 2A C2 - 5 days ago
TVI PTE. LTD. SingaporeRoles & Responsibilities · Job Description & Requirements · CDP(team Lead) for hot site/Veg Cutter · Able to do mis en place cutting of vegetables operating semi auto machinery · Able to assist in hot side cooking · Able to use ms xcel to tabulate data. · Any other add hoc duties ...
-
Guest Services Executive
Found in: Talent SG 2A C2 - 17 hours ago
SG HOTELS PTE. LTD. SingaporeRoles & ResponsibilitiesBe familiar with preparation, ingredients and presentation of all drinks offered in menus. · Ensure the prompt and efficient service of all beverages set by the resorts required standards. · Have knowledge of guests likes and dislikes pertaining to drinks ...
-
9866 - Junior Investment analyst Buy-side research
Found in: Talent SG 2A C2 - 1 day ago
THE SUPREME HR ADVISORY PTE. LTD. SingaporeRoles & Responsibilities · Junior Investment analyst · Location: RAFFLES PLACE · Working days: 5 days (Mon - Fri) · Working time: 9am to 6pm · Salary: $4000 - $6500 · Job Responsible: · Track changes in macroeconomic policies, economic conditions, regulatory policies, market liqu ...
-
Pastry Sous Chef
Found in: Talent SG C2 - 5 days ago
Marina Bay Sands Singapur, Singapore Full timeJOB SCOPE · Be responsible for the food production following the flow from when it gets delivered to the guest plate; be in control of the step by step preparation. · Work closely with receiving and purchasing on a day to day operation controlling raw material quality standard. ...
-
Chef
Found in: Talent SG 2A C2 - 2 days ago
ALICE BOULANGERIE PTE. LTD. SingaporeRoles & Responsibilities · Job Responsibilities: · Report to head chef and has to manage a small culinary team · Responsible in handling day-to-day operations and overseeing mise-en-place · Handles ordering of food for savory menu items · Assist supervisor in developing interesti ...
-
Junior Bartender
Found in: Talent SG 2A C2 - 4 days ago
CHYAU FWU WINE & SPIRITS PTE LTD SingaporeRoles & Responsibilities · ATLAS bar is looking for a Junior Bartender to join our team · Would you like to make martini's from 1400 different gins? · Are you known for your warm welcomes, enthusiasm and positivity? · Do you like making people feel at home, interact and keep conv ...
1 alternative title for "Senior Technical Support Engineer" using "en-US" language - Singapur, Singapore - Palo Alto Networks
Description
Company Description
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to Work
We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
Qualifications
Your Experience
Additional Information
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship?: Yes
 LTD.&v=024){kind=logo}
