Jobs

    Transverse Change Manager - Singapore - RECRUIT EXPRESS PTE LTD

    RECRUIT EXPRESS PTE LTD
    RECRUIT EXPRESS PTE LTD Singapore

    1 week ago

    Recruit Express Pte Ltd background
    Description
    Roles & Responsibilities

    The position

    Reporting to the Head of Section - Control Tower, this position represents ISAP ITS in all the governance with Paris Run and ITSM team and ensure an efficient coordination and alignment of our processes with the group one.

    She / He drives projects/initiatives around the operational efficiency.

    Main Responsibilities


    • Participate and represent ISAP in the Run/process review governance with Head office Paris.


    • Work with different teams such as the Permanent Control to track and ensure an efficient implementation of General Inspection recommendations


    • Function as bridge between ISAP and the Head Office on all transversal topics.


    • Drive and Run some transverse initiative around Run and Operational efficiency


    • Data driven initiatives for automation of Service Requests


    • Quality Control for Configuration Items


    • Develop a cross-skilling program between different ITS Departments


    • Drive creation of best practice documentation and training


    • Work with Permanent Control for Annual Risk Assessment


    • Oversee and follow-up on Audit recommendations by collaborating with ISAP and relevant parties (CACIB, CAGIP and RPC teams)


    • Oversee and execute ITSM projects and related initiatives with little to no supervision.


    • Provid best-practice guidance to all teams around effective utilization of ITSM processes


    • Other duties may be assigned.

    As a member of ISAP/ITS, he/she:


    • Facilitates collaboration and spread of information from and to the team


    • Participates to the department's activities including brainstorming, team building and other team or transversal actions


    • Fosters innovation mindset


    • Contributes to ISAP/ITS global branding and communication


    • Contribute actively to transverses initiatives

    Skills sought:


    • Proven working experience in end user services, infrastructure or application support.


    • Experience of leading transversal initiatives.


    • Good Project Management experience.


    • The ability to work and team effectively with stakeholders and other management personnel.


    • Managerial competence.


    • Proven experience in working in, and basic management of, diverse and geographically dispersed teams.


    • Proven experience working in an Operational environment.


    • Excellent awareness of different cultures and working practices across the regions.


    • Excellent Microsoft Office experience, predominantly PowerPoint, Excel, Visio and


    • Coordination skills

    Soft Skills


    • Strong leadership abilities with ability to do efficient multitasking


    • Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process


    • Client Oriented with Strong Relationship management.


    • Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.)

    Experience


    • Infrastructure or Application support hands on experience of 5-10 years' mandatory


    • IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow


    • Understanding of transversal technologies (SAN, UNIX, Windows, Network, DBA...)


    • Technologies and/or Applications background with ability to grasp impact and interdependencies

    Interested applicants, please email your resume to Shaun Quek Yew Meng

    Email:

    CEI Reg No: R1660732

    EA Licence No: 99C4599

    Tell employers what skills you have

    Front Office
    Quality Control
    Risk Assessment
    Visio
    Unix
    Soft Skills
    PowerPoint
    Application Support
    Windows
    Team Building
    Back Office
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