Customer Service Associate, Contact Centre - Singapore - BGC GROUP PTE. LTD.

Contact Centre Manager

2 weeks ago

**Responsibilities**: · - Manage day-to-day operations of the contact centre, ensuring efficient and effective handling of customer inquiries, complaints, and requests. · - Develop and implement strategies to setup contact centre performance, including optimizing processes, workf ...

Executive, Contact Centre

3 weeks ago

-Family Group: Administration · **CHALLENGES** · You will assist the department Manager/HOD in the development and management of the Contact Centre. You will be involved in resource planning and staff management to ensure efficient deployment of staff. · You will also review, imp ...

Contact Centre Officer

3 weeks ago

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._ · - We are ...

Contact Centre Executive

3 weeks ago

**Position Details · **Key Roles and Responsibilities**: · - Answer phone calls and respond to WhatsApp messages from clinics and patients on appointment booking and medical benefits verification · - Appointment booking for patients to see doctors · - Record call information acco ...

Contact Centre Executive

2 weeks ago

**Working hrs: 5days rostered (Mon-Sun)** · **No overnight shifts** · To manage and ensure operations of the team at the optimized level. · **Key accountabilities**: · - To ensure all enquiries are accounted and closed in a timely and professional manner · - To manage escalated e ...

Contact Centre Executive

2 weeks ago

**Join one of the top Luxury Retail companies in the world** · Job Responsibilities: · - Provide exceptional online customer service support with excellent phone/written/chat communication skills, resulting in maximizing online sales conversion and clientele · - Manage customer c ...

Contact Centre Officer

3 weeks ago

**Job Description**: · - Maintain complete knowledge of departmental policies, procedures and service standards. · - Ensure the productivity levels, service standards and customer relations are maintained. · - Be familiar with all promotional procedures, events and tournament and ...

Contact Centre Agent

1 week ago

Well Known MNC Company · Career Advancement & Flexible Working Environment · 13 Months AWS + Variable Bonus · Our Client, in the Automotive Industry located Across Singapore has opening for Contact Centre Agent. · **Responsibilities**: · To handle inbound calls and assist custome ...

Contact Centre Executive

1 week ago

**Responsibilities**: · - Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system · - Ensure effective and timely follow-up with internal and external parties on pending cases · - Manage and resolve customers' complain ...

Contact Centre Officer

2 weeks ago

**Responsibilities**: · - Involving booking processes and cabin allotments. · - Responding efficiently and accurately to callers, explaining possible solutions and ensuring that clients feel supported and valued. · - Understanding and striving to meet or exceed call centre metric ...

Contact Centre Officer

2 weeks ago

**Responsibilities**: · - Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests f ...

Contact Centre Executive

3 weeks ago

Handle web-chat queries and inbound calls. · - Update and record customer information in CRM. · - Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints. · - Communicate effectively with clients and intermediaries to ensure a sa ...

Contact Centre Executive

1 week ago

Handle web-chat queries and inbound calls. · - Update and record customer information in CRM. · - Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints. · - Communicate effectively with clients and intermediaries to ensure a sa ...

Contact Centre Executive

1 week ago

**Responsibilities**: · - Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system · - Ensure effective and timely follow-up with internal and external parties on pending cases · - Manage and resolve customers' complain ...

Contact Centre Agent

2 weeks ago

**About us**: · At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, an ...

Contact Centre Executive

2 weeks ago

**Responsibilities** · - Update complete and accurate informationon customer interaction in the Customer Relationship Management (CRM) system · - Ensure effective and timely follow-up with internal and external parties on pending cases · - Manage and resolve customers' complaints ...

Contact Centre Officer

3 weeks ago

**Position Summary · The NETS Customer Service Team operates from 9AM to 9PM daily and is the key point of contact for our customers on their queries with regards to the company's products and services. · As part of this team, he/she will contribute significantly to the overall s ...

Contact Centre Advisor

1 week ago

**Find Your Spot at Humber** · At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it mean ...

Contact Centre Executive

2 weeks ago

**Responsibilities**: · - Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system · - Ensure effective and timely follow-up with internal and external parties on pending cases · - Manage and resolve customers' complain ...

Contact Centre Manager

3 days ago

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. · - Highlight gaps in proficiency and/or knowledge of Team Leads (TLs) and Contact Center Staff(CCS). · - Oversee the Contact Centre operations and ensure resources are avai ...