- Communicate effectively with customers to understand their needs and address their inquiries
- Handle and resolve customers' feedback and concerns promptly
- Create an exceptional salon experience to foster customer loyalty
- Manage phone inquiries with professionalism
- Provide personalized service including serving refreshments and meeting customer requirements
- Manage customer appointments and perform additional tasks as required
- Collect feedback on customer satisfaction and service quality for continuous enhancement
- Offer insights and suggestions to optimize operations and elevate customer satisfaction
- Adhere to data protection guidelines and security protocols for customer registrations and financial transactions
- Maintain a well-groomed and professional appearance in alignment with the salon's image
- Demonstrate strong and clear communication skills
- Display a customer-centric approach and enthusiasm for providing exceptional service
- Previous experience in the beauty industry is a plus
- CRM
- Customer Retention
- Leadership
- Microsoft Office
- Microsoft Excel
- Customer Experience
- Customer Support
- Interpersonal Skills
- Customer Loyalty
- Administration
- Communication Skills
- Customer Satisfaction
- Statistics
- Customer Service
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Customer Service Manager - Singapore - INITIA PTE. LTD.
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