Business/ Product Analyst - Singapore - DCI CONSULTANTS PRIVATE LIMITED

DCI CONSULTANTS PRIVATE LIMITED Singapore

2 days ago

Description

Roles & Responsibilities

Job Summary:

We are seeking a dynamic and self-motivated person to be part of our Product Team. The candidate will conduct market analysis to understand the needs of the customer and translates them into features for product development. The candidate shall also pitch the product to potential customer to gain adoption.

Responsibilities:

Analyze market and customer data to provide insights on customer needs and business opportunities
Develop business case and assess product feasibility
Participate in determining and shaping product features, focus and priorities.
Provide administrative support in areas such as meeting organization, note taking, presentations delivery
Creating product brochures, videos, presentation material, product documentation and user manuals.
Assist in the development of customer training materials and provide user training.
Monitor market trends and customer feedback to improve customer satisfaction.
Stay up to date on market, competition, product changes and enhancements.
Provide support and assistance for customer inquiries.
Work with other team members to resolve customer issues and ensure a positive customer experience.
Manage customer support issues and escalate complex/ critical issues to management.

Qualifications:

Bachelor's degree in Business, Computer Science, or related field.
2+ years of experience in customer engagement, project/ product development, or a related field.
Excellent communication, problem-solving, and customer service skills.
Strong analytical and data analysis skills.
Ability to work under pressure and handle multiple tasks.
Knowledge of product development and business analysis.
Ability to work independently and as part of a team.

Office location : Jurong East

**We regret that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**

Tell employers what skills you have

Customer Service Skills
Data Analysis
Customer Experience
Ability To Work Independently
Customer Support
Business Analysis
Customer Engagement
Market Analysis
Administrative Support
Customer Satisfaction
Business Process
Ab Testing
Product Development
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