- Provide high quality local IT support to our colleagues in the Singapore office
- Provide remote IT support to SITA staff across APAC and Europe
- Collaborate closely with other members of the team to provide assistance on active IT issues
- Support a mix of Windows, MacOS, iOS and Android devices
- Use cloud tools to manage the corporate IT estate in compliance with our IT and security policies and processes
- Support the IT elements of the onboarding and offboarding process for new staff
- Be responsible for asset management for end-user and infrastructure IT equipment
- Ensure the availability and reliability of our network infrastructure in the office
- Actively seek opportunities to optimize support process and the customer experience
- Participate in global IT projects and initiatives as needed
- At least 3 years experience in a customer facing IT support role
- Bachelors degree level qualification or similar IT qualification
- Excellent working knowledge of OS platforms such as Windows, MacOS, iOS and Android
- Good knowledge of application services such as Microsoft Office 365
- Excellent knowledge of networking concepts such as DHCP, DNS, subnetting
- Excellent diagnostic skills including hardware, software and network troubleshooting
- Good familiarity with computer hardware components including upgrades and repairs
- Excellent interpersonal skills
- Fluent in English
- Microsoft role based certification such as Microsoft 365 Certified: Endpoint Administrator Associate
- Prior experience with MDM tools such as Intune or Workspace One
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Lead Engineer Field Ops - Singapur, Singapore - SITA
Description
Overview
WELCOME TO SITA
is the leading specialist in air transport communications and information technology. We dont just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.
Ready to redefine air travel? The journey starts here, with you at SITA.
ABOUT THE ROLE & TEAM:
With strong business growth for our APAC region, we are now looking for someone to join our global team of IT support professionals as an IT Support Engineer in our Singapore office. This role will be internal customer facing and will assist us in providing the highest quality of IT support services to our colleagues and SITAs business partners in our Singapore office, across the region and globally.
In this role, the IT support person will be responsible for all aspects of corporate IT services including device deployment and troubleshooting, system upgrades, asset management and technical intervention for fixes. Following our corporate standards and processes you will be a key part in providing the best possible user experience with our IT devices, infrastructure and applications.
As an IT business, we pay close business to industry trends and we are always looking for ways to leverage the latest technologies to benefit our customers and improve efficiencies. We would love you to join us on this journey.
WHAT YOU WILL DO:
Qualifications
EXPERIENCE:
NICE-TO-HAVE:
WHAT WE OFFER:
SITAs workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
Flex-week: Work from home up to 2 days/week (depending on your Team's needs).
Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.
Flex-location: Benefit for 30 working days from anywhere around the world each year
Competitive benefits according to the local market
SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
