Operations Officer - Singapore - NEW HOPE COMMUNITY SERVICES

NEW HOPE COMMUNITY SERVICES Singapore

6 days ago

Description

Roles & Responsibilities

Job Summary:

As the Operation Officer at New Hope Community Services, you will be an integral part of our mission to bring change into the lives of the displaced and disadvantaged in the community. You'll look after the safety and well-being of the residents in our shelter, ensuring day-to-day operations run smoothly so that our beneficiaries always have a safe space to return to and rest.

Key Responsibilities:

Client Supervision

Provide administrative and operational support in overall shelter operations.
Handle day-to-day general queries from shelter residents.
Assist in the admission and orientation of new shelter residents.

Conflict Management

Manage general disputes that may occur between co-living shelter residents.
Respond to incidents within shelter units, such as de-escalating crisis situations, and notify Operation Executive / Senior Operation Executive for the next action step.

Workplace Safety and Health

Support the maintenance of the security, health, and safety of the shelter environment.
Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance.
Enforce shelter rules and conduct shelter inspections for compliance with shelter rules.

Administration

Collect statistics for monitoring and evaluation of activities and programmes of the shelter.
Perform and assist in data entry for client and operational records.
Collect and maintain records of payments from clients for shelter fees and utilities.
Maintain records of the distribution of rations / assistance to shelter residents, including the inventory of in-kind donations.

Others

Any other related duties in New Hope CS as assigned by Reporting Officer.

Accountability

Reports to the Operation Executive / Senior Operation Executive.

Competency Requirements:

Core Competencies

Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
Leadership: Excellent team player with strong responsibility skills.
Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
Self-motivated individual with the ability to work independently.
Physically fit for general work

Technical Competencies

Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience:

Minimum GCE 'N' Level / 'O' Level / Nitec Certification in related disciplines
Willing to work shift hours (including weekends, and overnight shifts) and be operationally ready for emergency deployment on off-days.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.

Tell employers what skills you have

Site Inspections
Maintenance
Leadership
Security Operations
Interpersonal Skills
Enforcement
monitoring
Physically Fit
Team Player
Able To Work Independently
People Management

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Operations Officer - Singapore - NEW HOPE COMMUNITY SERVICES

Description

Job Summary:

Key Responsibilities:

Competency Requirements:

Office Operations Officer

Operation Officer