Jobs

    Client Service - Singapore - VICTOR BUCK SERVICES ASIA PTE. LTD.

    VICTOR BUCK SERVICES ASIA PTE. LTD.
    VICTOR BUCK SERVICES ASIA PTE. LTD. Singapore

    19 hours ago

    Default job background
    Description
    Roles & Responsibilities

    Client Relationship

    · Takes ownership of a number of pre-defined clients

    · Liaises with internal departments to ensure the requests are carried through respecting deadlines

    · Follows up on incidents & tickets

    · Escalate issues to Manager when appropriate

    Quality Assurance

    · Ensures quality of the execution of client orders

    · Applies checking procedures and maintains sign off trail

    · Guarantees SLA requirement are being met

    · Ensures that KPIs are followed on a daily basis

    Reporting

    · Performs reporting for several purposes (invoicing, KPI, clients...)

    · Keeps incident log and service request log up to date

    Production Related

    · Process the jobs and generate checklists

    · Ensure sufficient stationery for processing the jobs

    · Retrieve the lodgement confirmation from Production for verifying all jobs are lodged

    · Arranging for couriers for deliveries and lodgements

    Invoicing

    · Validating checklists against the jobs processed in Odoo

    · Preparation of monthly excels for month end invoicing

    · Entering information/ data (such as print and barcodes) to be invoiced to clients

    · Generating Invoices to be send to clients

    Audits

    · Assisting in Audits

    · Handling vendors' due diligence

    Competencies required

    · Client centric at all times

    · Fluent in spoken and written English, more languages being an asset

    · Attention to details

    · Time management and organization skills

    · Listening skills

    · Team player

    Tell employers what skills you have

    Microsoft PowerPoint
    Listening Skills
    Written English
    Odoo
    Due Diligence
    Quality Assurance
    Arranging
    Relationship Management
    Invoicing
    Pressure
    Attention to Details
    Time Management
    Audits
    Team Player
    Customer Service
    Service Delivery

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