Senior Officer, Customer Service, Contact Center - Singapore

Job Description: · The role of Contact Center & Unified Communications Engineer is ownership, · management and delivery of Contact Center and Unified Communications infrastructure requests throughout their lifecycle. ...

We are seeking a dynamic and experienced leader to drive our Front Office Service Transformation and Contact Center Transformation initiatives within the Capgemini Financial Services Continental Europe Business Unit (BU). · ...

+ Job Title: Contact Center Team Lead · + We are looking for a Team Leader to supervise and guide a team of Customer Service Officers (CSOs) within our Contact Center. · + Key Responsibilities: · + Supervise daily operations and monitor team performance to ensure KPIs and service ...

The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the contact center. · ...

This role involves providing high-quality service support to customers, delivering sales targets and KPIs consistently. The candidate will perform sales calls and attend customer requests in line with policies and procedures. · Excellent communication skills (oral and written) · ...

++Provide leadership development coaching of Assistant Managers Team Leaders QAs Trainers Agents Drive Employee Engagement to help our employees feel connected to one another and the company foster a workplace that helps the team thrive Actively engage support the development of ...

The AVP – Affluent Segment Lead – Contact Center is responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. · To ensure best-in-class client experience provided. · Resolve issues that include uncommon and comple ...

Design, implement and continuously improve structured onboarding programs to ensure new hires gain a strong understanding of company products processes and service expectations Facilitate engaging effective in person and virtual training sessions that promote job confidence readi ...

The Field Application Engineer will be part of the APAC Services Team. They will provide level 2/3 support and Professional Services to customers primarily for our SIP, Data Networking and Voice-over-IP (VOIP) gateways and Session Border Controllers and IP Phones, around Unified ...

We are seeking a Senior Officer/Manager to join our Fraud Team in our Contact Centre. · Respond to scam-related inquiries and case escalations from the Contact Centre. · Verify the authenticity and completeness of cases before escalating to relevant teams. · ...

Respond to customer inquiries received via phone calls, emails, written correspondence, and social media platforms with professionalism and efficiency. · ...

The candidate will respond to scam-related inquiries and case escalations from the Contact Centre. They will verify the authenticity and completeness of cases before escalating to relevant teams, · adhering to internal fraud investigation protocols and maintaining high service st ...

MIS/Workforce Specialist will report to MIS/Workforce Unit Lead and assist in providing support to Contact Center through reports generation and data analysis. · Affordable salary with good benefits. · Modify revise update scorecards dashboards other reports. · Responsible for da ...

A fast-growing tech firm in the mission-critical and data-center space is hiring a Senior Pre-Sales Solution Manager (Data Center) to lead customer engagement and design advanced cooling energy and automation solutions in Singapore. · ...

The Technical Presales Specialist will play a pivotal role in driving business growth by providing technical expertise during the sales process.This individual will work closely with the sales, marketing, and delivery teams to craft compelling solutions tailored to client needs, ...

A renowned enterprise software firm seeks an APAC Sales Director/VP to drive business development and revenue growth across APAC. · ...

We believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. · Inclusion is a shared responsibility. · ...

A leading provider of digital infrastructure solutions is seeking a Senior Project Manager to oversee complex data center fit-out and connectivity projects across the APAC region. · ...

Support Retail Customer Care business goals by performing operational tasks including reviewing forecasts to predict call volume. · Review forecaststo predict call volume · Maintain forecasts for shrinkageand day of week patterns · ...

We are seeking a Quality Assurance & Operations Support Analyst to join our contact center team. · This role supports the QA Manager in ensuring high-quality service delivery and provides essential administrative assistance to keep operations running smoothly. · ...