Senior Officer, Customer Service, Contact Center - Singapore

· Job Description: · The role of Contact Center & Unified Communications Engineer is ownership, management and delivery of Contact Center and Unified Communications infrastructure requests throughout their lifecycle. The scope covers all aspects of Voice and Data networking incl ...

Job Overview: · The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the Contact Center to ensure smooth daily operations and delivery of high-quality customer service. The role focuses on driving team performance, maintaining service l ...

The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the contact center. · ...

This role involves providing high-quality service support to customers, delivering sales targets and KPIs consistently. The candidate will perform sales calls and attend customer requests in line with policies and procedures. · Excellent communication skills (oral and written) · ...

Acting as a centralized point of contact for all Transportation and Inventory related · matters with dedicated focus in managing and handling all requests and issues till closure for countries within the Asia Pacific, Greater China and Japan regions · Working as part of a multifu ...

Key Responsibilities: · Customer Issue Resolution: · Proactively resolve CSO and customer issues to minimize impact on satisfaction. · Identify appropriate courses of action and communicate plans effectively. · Review and resolve transactions beyond CSO jurisdiction. · Ensure esc ...

About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking sub ...

Responsibilities: · Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. · Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work. · Foster a workplace ...

The AVP – Affluent Segment Lead – Contact Center is responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. · To ensure best-in-class client experience provided. · Resolve issues that include uncommon and comple ...

About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking sub ...

Design, implement and continuously improve structured onboarding programs to ensure new hires gain a strong understanding of company products processes and service expectations Facilitate engaging effective in person and virtual training sessions that promote job confidence readi ...

Key Responsibilities: · Onboarding & Training Programs: Design, implement, and continuously improve structured onboarding programs to ensure new hires understand company products, processes, and service expectations. · Training Delivery: Facilitate engaging in-person and virtual ...

The candidate will respond to scam-related inquiries and case escalations from the Contact Centre. They will verify the authenticity and completeness of cases before escalating to relevant teams, · adhering to internal fraud investigation protocols and maintaining high service st ...

The Opportunity · This is an exciting opportunity to work for Public Sector. · It is an opportunity for an experienced Team Lead (Call Centre) to join their team · Public Sector · The Job · The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) ...

MIS/Workforce Specialist will report to MIS/Workforce Unit Lead and assist in providing support to Contact Center through reports generation and data analysis. · Affordable salary with good benefits. · Modify revise update scorecards dashboards other reports. · Responsible for da ...

We're hiring a Team Leader on behalf of our client, a leading organization in the technology and digital services sector. In this role, you'll oversee contact center operations, drive team performance through coaching and reviews, manage escalations, and support reporting, compli ...

A fast‑growing tech firm in the mission‑critical and data‑center space is hiring a Senior Pre‑Sales Solution Manager (Data Center) to lead customer engagement and design advanced cooling, energy, and automation solutions in Singapore. · Responsibilities: · Lead pre‑sales discussi ...

A fast-growing tech firm in the mission-critical and data-center space is hiring a Senior Pre-Sales Solution Manager (Data Center) to lead customer engagement and design advanced cooling energy and automation solutions in Singapore. · ...

We believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. · Inclusion is a shared responsibility. · ...

Support Retail Customer Care business goals by performing operational tasks including reviewing forecasts to predict call volume. · Review forecaststo predict call volume · Maintain forecasts for shrinkageand day of week patterns · ...