Manager, Contact Center - Tampines

· Job Description: · The role of Contact Center & Unified Communications Engineer is ownership, management and delivery of Contact Center and Unified Communications infrastructure requests throughout their lifecycle. The scope covers all aspects of Voice and Data networking incl ...

The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the contact center. · ...

This role involves providing high-quality service support to customers, delivering sales targets and KPIs consistently. The candidate will perform sales calls and attend customer requests in line with policies and procedures. · Excellent communication skills (oral and written) · ...

About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking sub ...

Key Responsibilities: · Customer Issue Resolution: · Proactively resolve CSO and customer issues to minimize impact on satisfaction. · Identify appropriate courses of action and communicate plans effectively. · Review and resolve transactions beyond CSO jurisdiction. · Ensure esc ...

The AVP – Affluent Segment Lead – Contact Center is responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. · To ensure best-in-class client experience provided. · Resolve issues that include uncommon and comple ...

Design, implement and continuously improve structured onboarding programs to ensure new hires gain a strong understanding of company products processes and service expectations Facilitate engaging effective in person and virtual training sessions that promote job confidence readi ...

Ensures highest standard of service delivery to our customers. · ...

About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking sub ...

Key Responsibilities: · Onboarding & Training Programs: Design, implement, and continuously improve structured onboarding programs to ensure new hires understand company products, processes, and service expectations. · Training Delivery: Facilitate engaging in-person and virtual ...

Respond to customer inquiries received via phone calls, emails, written correspondence, and social media platforms with professionalism and efficiency. · ...

The candidate will respond to scam-related inquiries and case escalations from the Contact Centre. They will verify the authenticity and completeness of cases before escalating to relevant teams, · adhering to internal fraud investigation protocols and maintaining high service st ...

About UOB · United Overseas Bank Limited (UOB) has a history spanning over 80 years. They operate through their head office in Singapore and have banking subsidiaries in China, Indonesia, Malaysia and Thailand. · Job Description ...

Build and execute learning strategies and training programs for the contact centre at DHL Supply Chain. · Evaluate individual (new and existing), organization and program training and development needs. · Translate requirements into trainings program through variety learning meth ...

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. · We believe that the diverse backgrounds, · perspectives, and experiences of our employees are integral to our success. · ...

The ideal candidate will have experience across all stages of the sales cycle with a strong emphasis on business development and revenue generation.You should be confident in building new corporate client relationships maintaining existing ones and driving sales outcomes through ...

The ideal candidate will have experience across all stages of the sales cycle, with a strong emphasis on business development and revenue generation. · ...

We are seeking an experienced Cyber Security Technical Trainer to drive the technical and commercial proficiency of our global sales and solutions engineering partners. · Deliver high-impact instructor-led training (ILT)—both virtual and in-person—spanning the entire sales lifecy ...

We are seeking a HR transformation leader to reimagine the Hire-to-Retire lifecycle in a modern telco. · ...

The incumbent is responsible for the day-to-day triage and technical support of Data Center Operations Systems. · The role is shift based and may be required to work on a rotating on-call schedule.Provide Tier I service support for mission critical 24/7 Data Centers for BMS, EPM ...