Assistant VP, Training and Operations, Contact Center - Singapore - United Overseas Bank

· Job Description: · The role of Contact Center & Unified Communications Engineer is ownership, management and delivery of Contact Center and Unified Communications infrastructure requests throughout their lifecycle. The scope covers all aspects of Voice and Data networking incl ...

The Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the contact center. · ...

This role involves providing high-quality service support to customers, delivering sales targets and KPIs consistently. The candidate will perform sales calls and attend customer requests in line with policies and procedures. · Excellent communication skills (oral and written) · ...

About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking sub ...

Key Responsibilities: · Customer Issue Resolution: · Proactively resolve CSO and customer issues to minimize impact on satisfaction. · Identify appropriate courses of action and communicate plans effectively. · Review and resolve transactions beyond CSO jurisdiction. · Ensure esc ...

Responsibilities: · Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. · Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work. · Foster a workplace ...

The AVP – Affluent Segment Lead – Contact Center is responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. · To ensure best-in-class client experience provided. · Resolve issues that include uncommon and comple ...

Ensures highest standard of service delivery to our customers. · ...

About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking sub ...

Design, implement and continuously improve structured onboarding programs to ensure new hires gain a strong understanding of company products processes and service expectations Facilitate engaging effective in person and virtual training sessions that promote job confidence readi ...

Respond to customer inquiries received via phone calls, emails, written correspondence, and social media platforms with professionalism and efficiency. · ...

The candidate will respond to scam-related inquiries and case escalations from the Contact Centre. They will verify the authenticity and completeness of cases before escalating to relevant teams, · adhering to internal fraud investigation protocols and maintaining high service st ...

About UOB · United Overseas Bank Limited (UOB) has a history spanning over 80 years. They operate through their head office in Singapore and have banking subsidiaries in China, Indonesia, Malaysia and Thailand. · Job Description ...

MIS/Workforce Specialist will report to MIS/Workforce Unit Lead and assist in providing support to Contact Center through reports generation and data analysis. · Affordable salary with good benefits. · Modify revise update scorecards dashboards other reports. · Responsible for da ...

The Technical Presales Specialist will play a pivotal role in driving business growth by providing technical expertise during the sales process.This individual will work closely with the sales, marketing, and delivery teams to craft compelling solutions tailored to client needs, ...

A fast-growing tech firm in the mission-critical and data-center space is hiring a Senior Pre-Sales Solution Manager (Data Center) to lead customer engagement and design advanced cooling energy and automation solutions in Singapore. · ...

We believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. · Inclusion is a shared responsibility. · ...

A renowned enterprise software firm seeks an APAC Sales Director/VP to drive business development and revenue growth across APAC. · ...

Support Retail Customer Care business goals by performing operational tasks including reviewing forecasts to predict call volume. · Review forecaststo predict call volume · Maintain forecasts for shrinkageand day of week patterns · ...

We are seeking a Quality Assurance & Operations Support Analyst to join our contact center team. · This role supports the QA Manager in ensuring high-quality service delivery and provides essential administrative assistance to keep operations running smoothly. · ...