- Expand the
API user base by forging partnerships with individual channels, brokers, or institutions. - Manage existing
API users, promptly address user inquiries, and resolve any issues they encounter. - Collect product requirements from
API users and champion these needs within the company's product and Engineering teams. - Collaborate closely with product teams to provide
API users with updates on the product roadmap. - Generate weekly reports internally and conduct essential data analysis.
- Offer
API development support and guidance to
API users during onboarding, ensuring smooth integration with the company
API suite across all product lines and providing best practices advice. - Aid Support Engineers in diagnosing technical issues and service disruptions for assigned accounts.
- Escalate issues to the senior management to ensure prompt resolution of service disruptions.
- Develop, document, and evaluate tools required to effectively promote new integrations and products to
API users through
APIs and software development. - Coordinate go-to-market strategies for new product features to optimize the user experience.
- Minimum of 2 years of work experiences
- Bachelor's degree , Mathematics, or a related field required; equivalent work experience may be considered
- Demonstrated experience supporting applications and business deployments in a client-facing role
- Hands-on experience with standard trading
API protocols, including FIX,
REST, and Websockets - Strong understanding of enterprise software architecture, networking, and cloud services
- Exceptional interpersonal skills with the ability to engage decision-makers on product and technology
- Self-motivated with a desire to develop a deep understanding of Bitmart's product and technical stack
- Organized and analytical, able to distill complex and ambiguous requirements into clear objectives
- Knowledge of Python or another programming language is a plus
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Senior API Account Manager - Singapore - SPREAD TECHNOLOGIES SINGAPORE COMPANY PTE. LTD.
Description
Roles & ResponsibilitiesJob Description:
Qualifications:
API Development
Account Management
Microsoft Excel
Data Analysis
Interpersonal Skills
REST
Mathematics
User Experience
Forging
Enterprise Software
Networking
Python
Cloud Services
API
Customer Relations
Software Development