Customer Service Associate - Singapore - LIGHTWAY HR CONSULTANCY PTE. LTD.

    LIGHTWAY HR CONSULTANCY PTE. LTD.
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    Description

    Roles & Responsibilities

    • Reports to Contact Centre Team Lead
    • Handle customer service hotline and provide the first level of support from multiple Channels
    • Resolve customer queries efficiently and escalate problems/issues promptly
    • Follow Standard operating procedures closely
    • Work as a team and ensure that the contact center service level is met

    Requirements

    • Diploma / NITEC / GCE 'O' Level or equivalent
    • Minimum C5 for English O level
    • Preferably with 1 to 2 years of working experience in a call centre environment and/or service-related industry
    • 3 Rotating shifts - day and night with shift allowances

    Knowledge or Skills

    • Pleasant disposition with good communication skills
    • Fluency in a second language
    • Computer literate and good typing skills

    Work location: East (near to MRT station)

    Type : Permanent


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