- Reports to Contact Centre Team Lead
- Handle customer service hotline and provide the first level of support from multiple Channels
- Resolve customer queries efficiently and escalate problems/issues promptly
- Follow Standard operating procedures closely
- Work as a team and ensure that the contact center service level is met
- Diploma / NITEC / GCE 'O' Level or equivalent
- Minimum C5 for English O level
- Preferably with 1 to 2 years of working experience in a call centre environment and/or service-related industry
- 3 Rotating shifts - day and night with shift allowances
- Pleasant disposition with good communication skills
- Fluency in a second language
- Computer literate and good typing skills
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Customer Service Associate - Singapore - LIGHTWAY HR CONSULTANCY PTE. LTD.
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Description
Roles & Responsibilities
Requirements
Knowledge or Skills
Work location: East (near to MRT station)
Type : Permanent