Jobs

    Head of Operations - Singapore - PERTAPIS Education and Welfare Centre

    PERTAPIS Education and Welfare Centre
    PERTAPIS Education and Welfare Centre Singapore

    3 days ago

    Default job background
    Description
    Roles & Responsibilities

    Duties and Responsibilities

    • Assist the Head in the management of the Home's operations in compliance to the SOC and SOPs.
    • Implement, manage, evaluate and improve current operational processes and procedures in accordance with the standards and procedures.
    • Oversee core functions including staffing, recruitment and development of the Operations Department.
    • Develop training roadmap and conduct trainings for staff.
    • Assist in developing strategies and implementation plans to improve and standardize all aspects of operations.
    • Oversee implementation of measures to mitigate risk to clients
    • Develop, write and implement SOPs.
    • Assist the Head of Home in monitoring the execution and review of Strategic Plan.
    • Establish metrics for key areas of measurement within operations and hold teams accountable to achieve or exceed these goals.
    • To ensure that all records, accounts, documents and correspondences are properly maintained and kept up to date.
    • To ensure timely and accurate submission of reports to internal and external parties (i.e. the Ministry, other government agencies, etc.)
    • To assist in ensuring preparation of monthly and quarterly reports in the Home.
    • To assist Head of Home in conducting Resident's Suggestion and Feedback session with the residents.
    • To ensure that the Home's security measures are adequate and make recommendations based on residents needs.
    • To provide guidance and support to Operations Department, Program & Admin Department, and Support Staff.
    • To assist Head of Home with facilities/logistics matters
    • To support the HOH in raising the profile and quality of care of the Home by recommending and managing initiatives including fundraising, partnerships and programmes with corporations and donors.
    • To support PERTAPIS Headquarters and inter-departmental initiatives by planning deployment for events and fundraising projects.
    • To develop and review Business Continuity Plans.
    • Carry out preliminary investigation of incidents and to conduct disciplinary actions.
    • Overseeing facility maintenance in the Home.
    • To carry out any other relevant tasks as required for the Home and PERTAPIS.

    Candidate Requirements

    • Min. diploma / degree in operations management or similar
    • Min. 3 years of relevant working experience, preferbly in social service sector.
    • Able to perform morning and afternoon shift duties
    • Knowledge of basic IT (MS Word, Excel, Access and Powerpoint)
    • Good interpersonal and communication (Oral and written) skill
    • Multi-tasking and time-management skills, with the ability to prioritize tasks.

    Work schedule

    • 5 days work

    Location

    PERTAPIS Children's Home

    993B Kovan Road Off Yio Chu Kang, Singapore 545676

    **Disclaimer: Only shortlisted candidates will be contacted.

    Tell employers what skills you have

    Leadership
    Analytical Skills
    Business Continuity
    Fundraising
    Supply Chain
    Investigation
    Operations Management
    Strategy
    Trade Finance
    PowerPoint
    MS Word
    Compliance
    Project Management
    Facility Maintenance
    Excel
    Ability to Prioritize
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